Front Office Cashier

Department: Front Office

Shift: Various shifts from 7am-10pm

Reports to: Front Office Manager

Job Summary:

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor and during the check out process. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service.

Duties/Responsibilities:

Typical duties include but are not limited to:

• Rent AFW vehicles to our customers, and process financing applications.
• Provide exceptional customer service and assists customers during the point of sale process.
• Respond and conduct public address system announcements.
• Identify and read reports, tickets and UPC labels.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes.
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Take ownership to enhance customer experience.
• Partners with all other departments to ensure customers’ needs are met and processes are completed per policy
• Enforcement of all company policies and procedures.
• All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed. Positive attitude with strong interpersonal skills
• Requires recognizing, identifying and using merchandise and necessary reports.
  

Compensation Package:

Pay rate: Starting at $17/hour

Supervision Given and Received:

This position does not supervise staff. This position is supervised directly by the Front Office Manager depending on location.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills with experience as a Store Manager or similar role
• Budgeting and payroll experience
• Cash handling and safe balancing
• Hands on experience with STORIS software, and Microsoft Suite
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to lead team meetings and motivate others
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
  

Computer Skills:

Ability to navigate multiple computer systems, type 35 wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), advanced internet research skills, and experience with STORIS. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives.

Certificates and Licenses:

Certifications and licenses related to business and safety are preferred.

Education and Experience:

High school diploma required. Four-year college or university program degree preferred; or two to four years related experience and/or training preferred; or equivalent combination of education and experience.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
• Required to be able to lift up to 50lbs.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
  

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!