Project/Sales Coordinator

Summary/Objective: The Project Coordinator will coordinate and manage the successful execution of various projects for various customers based on needs of the business across multiple product lines. This individual will be the primary contact point for project teams and internal stakeholders, ensuring timely delivery, quality standards, and alignment with business goals. The role demands an organized and detail-oriented approach, managing project schedules, collaborating across teams, and tracking progress through regular meetings, reporting, and addressing operational challenges.

Specific Responsibilities and Essential Functions:

• Coordinate and track project requests, product samples, and related activities to ensure timelines and customer expectations are met.
• Manage project information, artwork, specifications, and pricing requests while ensuring accuracy and timely communication with internal teams.
• Participate in customer, supplier, and internal project meetings; document key action items and distribute follow-up information as needed.
• Prepare and maintain project forecasts, reports, metrics, and other business documentation.
• Collect, analyze, and report project and operational data to support planning and decision-making.
• Coordinate cross-functional activities to support new product launches, business initiatives, and ongoing customer programs.
• Monitor quality performance metrics, investigate issues, assist with root cause analysis, and support corrective action implementation.
• Collaborate with Operations, Quality, Sales, and other departments to resolve issues and drive continuous improvement.
• Serve as a liaison between customers and internal teams to ensure effective communication and project execution.
• Provide ongoing project support by tracking deliverables, maintaining records, and communicating status updates.
• Support customer visits, plant visits, and business review meetings as needed.
• Perform other duties and special projects as assigned.

Competencies and Qualifications:

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution-oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward-focused in dynamic environments, aligning decisions with organizational values and expectations.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment. Shares knowledge, supports others' development, and contributes to sustained organizational growth.
• Engagement: Connects daily work to the company's broader vision and long-term success. Maintains a customer-first mindset, anticipating and addressing internal and external customer needs with professionalism and care. Contributes innovative ideas, embraces feedback, and seeks opportunities for continuous improvement. Approaches responsibilities with energy, purpose, and a commitment to sustainable value creation.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue – even in difficult conversations – to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety-first mindset, leading by example to ensure a compliant and secure work environment.
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively, manages time and resources responsibly, and ensures work is accurate, thorough, and aligned with company standards. Proactively communicates progress, challenges, and availability. Maintains reliable attendance and fulfills responsibilities consistently and professionally, with a commitment to excellence.

Education and Experience:

• Associate’s or Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred.
• 3 years of experience in project coordination, customer service, sales support, or a related role. Manufacturing environment preferred.
• Proficiency in Microsoft Office, including Word and Excel.
• Strong ability to understand products, processes, and operational requirements, and effectively communicate across all levels of the organization.
• Strong organizational, analytical, and problem-solving skills.
• Ability to read and interpret measurements using millimeter rulers, calipers, and scales.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Physical Demands:

• Ability to stand for long periods
• Able to move and lift-up to 25 lbs.
• Able to reach and bend

Travel Required:

• Availability to perform domestic periodically, not to exceed 40%

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.