IT System Engineer (38392)

The Systems Engineer ensures that all requests relating to server hardware and software are appropriately addressed in a timely manner. They responsible for designing, organizing, modifying, and supporting the Company's computer systems. The Systems Engineer is also responsible for designing and implementing LAN/WAN configurations and network segments as related to server systems and in coordination with the Network Administrator, and security compliance/patch management in coordination with the Security Administrator.

Specific Responsibilities and Essential Functions:

• Supports servers, storage systems/networks physical and virtual.
• Identifies, plans, and coordinates improvements in the server environment.
• Monitors systems for faults and performance issues to ensure efficient operation.
• Ensures design of system allows all components to work properly together.
• Makes recommendations for future upgrades.
• Maintains network and system security, vulnerability management and patching in coordinate with the Security Administrator.
• Analyzes, diagnoses, and resolves issues reported by users, other IT technicians, and automated processes.
• Identifies and architects’ solutions based on the needs of users and the business.
• Maintains integrity of the server network, server deployment, and security
• Assigns configuration of authentication and authorization of directory services
• Creates and supports.
• Coordinates with the helpdesk team for management, maintenance, and monitoring of desktops and user endpoints to ensure policy compliance and optimal/secure operation.
• Maintains all servers (virtual and physical), storage devices, except where explicitly excluded.
• Performs as-needed administration of network devices such as switches, routers, firewalls in coordination with the Network Administrator
• Performs all other duties as assigned.

Competencies and Qualifications:  

• Safety and Compliance: Consistently demonstrates “safety first” mindset, adheres to company safety and security policies and dedicated to employee safety and well-being. 
• Decision Making: Exercises independent judgment and discretion in matters of significance in a face paced environment.
• Direction Setting: Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
• Teamwork: Demonstrates strong listening skills; values and respects others’ ideas and contributions
• Conflict Resolution:  Must be able to anticipate, diffuse and resolve disagreements, confrontations, tensions, and complaints in a practical and constructive manner to achieve results.
• Customer Focus: Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision makers in the Company.
• Communication:  Ability to communicate with all levels of the organization.
• Execution: Ability to focus on goals, metrics, and results.  Takes ownership and accountability for self and department. Uses resources efficiently, effectively, and timely.
• Innovation:  Must demonstrate an open and growth mindset, embracing change, stepping out of comfort zone, and applies creativity in generating ideas and solutions. 
• Analytical:  Ability to approach troubleshooting, project development and business performance analytically.
• Dependability: Regular reliable attendance and demonstrates strong work ethic.

Education and Experience:

• Bachelor’s degree in computer engineering with 3-5 years’ experience in maintaining and supporting a Microsoft environment.
• Microsoft Certification (MCSE) along with Server hardware certification
• Has a strong record of completed projects across various computing platforms with functional knowledge of network topologies?

Physical Demands:

• Ability to stand for long periods.
• Able to move and lift to 50 lbs.
• Able to reach and bend.

Travel Required:

• Ability to travel 10% domestic.

Salary : $90,000 - $110,000