What are the responsibilities and job description for the Level 2 Help Desk Technician position at AMERICAN FREEDOM INSURANCE?
Description:Your ResponsibilitiesAs a Level 2 Help Desk Technician, you'll be a key player in our IT team, responsible for:Providing advanced technical support for desktops, laptops, printers, and mobile devices.Installing, configuring, and maintaining Windows OS and applications.Troubleshooting network, hardware, and software issues.Assisting with system upgrades and supporting enterprise technologies.Documenting solutions and procedures in our knowledge base.Collaborating with IT staff to resolve complex incidents and requests.Requirements:Associate degree or equivalent work experience in IT.3–5 years of experience in technical support or a help desk role.Strong knowledge of Windows 10/11, Microsoft 365, Azure and Active Directory.Experience with ticketing systems and remote desktop tools.Excellent communication and customer service skills.A proactive mindset and the ability to work independently and as part of a team.Bonus Points ForCertifications for network/desktop security, Network or Microsoft.Experience in the insurance or financial services industry.Familiarity with ITIL best practices.Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support youCompetitive Salary: Rewarding your expertise and experienceFinancial Security: 401K with up to a 6% company matchHealth & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine servicesGrowth/Stability: Over 12 consecutive years of profitable growth, confirmed by A Superior rating by A.M. BestWork-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTOEmployee Recognition: We celebrate work milestones to show appreciation for your contributionsProfessional Growth: Paid training, state licensing reimbursement, and opportunities for advancementPositive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
Salary : $60,000 - $75,000