What are the responsibilities and job description for the Key Account Manager position at American Food & Vending?
Pay: $75000 - $85000 Bonus | Candidates must be located in Scranton or Wilkes-Barre
Location: SCRANTON, Pennsylvania
Summary: The Key Account Manager owns the client relationship and the growth plan for a book of Tier 1-3 refreshment accounts. The role is accountable for keeping the revenue AFV has already won and growing it through cross-sell, new sites and client headcount expansion. Success is measured on retention, book growth and the strength of the executive relationships behind both.
Responsibilities
- Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
- Grow the book by selling additional service lines, capturing new client sites and following client headcount growth. Carry an annual growth target.
- Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.
- Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.
- Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.
- Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.
- Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.
- Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.
- Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.
- Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.
- May be assigned other duties and responsibilities as needed.
Qualifications
- Bachelor's degree or equivalent experience.
- Three or more years managing a book of B2B accounts with responsibility for retention and revenue growth. Food service, facilities services, route-based services or a related industry preferred.This is a role that is heavily in the field visiting with clients.
- Demonstrated record of growing existing accounts, with specific numbers.
- Experience running executive-level business reviews and presenting performance data to client leadership.
- Strong verbal and written communication skills, including the ability to build a business case and ask for the order.
- Ability to work independently, manage a multi-account book without daily direction, and set own account cadence.
- Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.
- Willingness to travel within the assigned territory. Some overnight travel required.
- Valid state driver's license and reliable transportation.
About Us
Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.
Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.
Our Mission
To create moments of happiness through customized hospitality experiences that delight guests and bring people together.
Our Vision
To be the best in the industry at elevating hospitality experiences for places where people want to be.
Our Values: F.I.R.S.T.
Family – Treat people as family.
Integrity – Do the right thing.
Responsiveness – Listen first. Then act with urgency.
Service Excellence – Deliver exceptional experiences every day.
Teamwork – Win together.
American Food & Vending Offers:
- Weekly pay
- 401K with company match
- Employee Assistance Program
- Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
- Ongoing training and development programs
- Bonus programs for eligible positions
American Food & Vending is an Equal Opportunity Employer.
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Salary : $75,000 - $85,000