Quality and Compliance Manager

The Quality & Compliance Manager is a key member of the management team, responsible for ensuring that Quality and Compliance processes support business objectives and organizational growth. This role oversees the development, implementation, and maintenance of compliance programs, ensuring adherence to AS9100/ISO9001 standards, while also supporting CMMC and ITAR registration requirements. As part of our ESOP-driven culture, the Quality & Compliance Manager plays a vital role in fostering a continuous improvement mindset throughout the organization.

MAJOR AREAS OF ACCOUNTABILITY:

Quality Management System Oversight

• Maintain an audit-ready AS9100 Quality Management System in compliance with ISO9001/AS9100 standards.
• Oversee compliance with regulatory and environmental requirements, including REACH, RoHS, sustainability initiatives, and environmental reporting.
• Manage document storage, record retention, and version control for Quality Management (QM) and Quality Assurance (QA).
• Schedule and oversee Quality meetings and internal/external audits.
• Serve as the Management Representative for the company’s Quality Management System, ensuring seamless customer communication regarding quality-related matters.

Continuous Improvement & Data Analysis

• Analyze audit and QMS data to drive continuous improvement initiatives and report key quality metrics.
• Develop a strong understanding of manufacturing methods, inspection equipment, measurement techniques, and relevant software tools.
• Directly manage the Quality, Compliance, and Continuous Improvement team members.
• Perform internal audits, identify areas for improvement, and ensure corrective actions are effectively implemented. P
• Perform regular GEMBA walks to identify opportunities for process optimization and operational excellence.

Training & Leadership

• Provide training to management, departments, and internal customers on quality management system (QMS) requirements and best practices.
• Mentor AFP Management, Quality and Engineering teams in root cause analysis and corrective action methodologies.
• Communicate and oversee product and raw material inspection processes, ensuring compliance with vendor and customer standards.
• Interpret and enforce AFP’s Quality and Compliance philosophy, including the development and oversight of Standard Operating Procedures (SOPs) related to inspection, testing, and evaluation processes.

RESPONSIBILITIES:

• Lead and manage compliance initiatives for AS9100, ISO9001, ITAR, and support CMMC certifications.
• Ensure all quality and compliance-related processes align with customer requirements and industry standards.
• Review flow-down requirements for quote requests and customer purchase orders to ensure compliance with applicable standards and contractual obligations
• Review customer supplied drawings for inspection capability and conformance to Geometric Dimensions and Tolerances standards.
• Evaluate manufacturing methods and inspection capabilities.
• Provide quality input to manufacturing processes including inspection and determining key characteristics.
• Provide assistance with technical diagnosis of root cause analysis and implementation of corrective actions with resolution of customer complaints or field failures.
• Collaborate cross-functionally to enhance quality awareness and integrate best practices across the organization.
• Serve as the primary liaison with auditors, regulatory agencies, and customers regarding quality and compliance matters.
• Drive a culture of continuous improvement, leveraging data-driven decision-making to enhance product and process quality.
• Perform other duties as assigned to support business objectives beyond the typical Quality Manager role.

EDUCATION & EXPERIENCE:

• Engineering Degree or Bachelor’s Degree with ASQ Certification
• Minimum of 5 years of progressive experience in Quality or Compliance roles within a manufacturing environment.
• Minimum of 2 years in a supervisory or management role.
• AS9100, ITAR, Government contract review, blueprint reading, and quality inspection process experience required.
• CMMC experience preferred.
• Additional certifications related to Quality Management, Compliance, or Continuous Improvement are a plus.

REQUIRED SKILLS & COMPETENCIES:

• Strong knowledge of regulatory requirements, including AS9100, ISO9001, ITAR, and CMMC.
• Exceptional analytical skills with the ability to interpret quality data and implement process improvements.
• Effective leadership abilities with experience managing and developing teams.
• Excellent verbal and written communication skills, including training, negotiation, and presentation capabilities.
• Strong problem-solving skills with a proactive approach to quality assurance and compliance challenges.
• Ability to influence and collaborate with all levels of the organization.
• Must be a US Person

TECHNICAL & COMPUTER SKILLS:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with quality management software and ERP systems (Epicor, Paperless Parts) preferred. Familiarity with inspection and measurement tools used in manufacturing environments.

LANGUAGE SKILLS:

Must be able to communicate (read, write, and speak) fluently in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, sales tracking/reports and procedure manuals. Strong interpersonal communication skills with the ability to influence stakeholders at all levels.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

This position will have a variety of physical demands sitting at workstation and will need to occasionally lift 25lbs while assisting with Quality in production environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

American Flexible Products maintains ITAR-compliant operations. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.