What are the responsibilities and job description for the Sales Specialist position at American Family Insurance?
Company Description American Family Insurance has been serving customers for more than 90 years with a focus on industry-leading service, reliable claims support, and products designed to build long-term relationships. The company is committed to treating policyholders fairly, in a helpful and caring manner, and making it easy and convenient to work with its teams. Integrity and adherence to high ethical standards are central to the organization’s culture and guide decision-making at every level. Management sets a strong example of character and good judgment, reinforcing the trust-based relationships built with customers. This commitment to doing business the right way is a core expectation that American Family Insurance strives to uphold every day.
Role Description This full-time Sales Specialist role is a hybrid position based in Willoughby, OH, with a combination of in-office work and some work-from-home flexibility. The Sales Specialist will engage with prospective and existing customers to understand their insurance needs, present appropriate products, and provide personalized recommendations. Daily responsibilities include handling inbound and outbound customer inquiries, preparing quotes, following up on leads, and closing sales to meet individual and team goals. The role involves delivering a high level of customer service, assisting policyholders with coverage questions, and coordinating with internal teams to ensure a smooth application and policy servicing experience. The Sales Specialist may also support training activities, participate in sales meetings, and contribute to local marketing initiatives to drive growth.
Qualifications
- Strong Communication skills, including clear verbal and written communication and active listening.
- Demonstrated Customer Service abilities, with a focus on empathy, problem-solving, and relationship-building.
- Proven Sales experience, including lead follow-up, consultative selling, and closing techniques.
- Background in Training or coaching, with the ability to support team development and share best practices.
- Experience in Sales Management or working toward sales targets, with an understanding of performance metrics.
- Ability to work effectively in a hybrid environment, managing time and priorities both in-office and at home.
- Comfort with technology, including CRM systems, digital communication tools, and basic office software.
- High level of integrity, sound judgment, and commitment to ethical business practices.
- Preferred: Prior experience in insurance or financial services and relevant licenses (or willingness to obtain required insurance licenses).