Sales Specialist

Position Title: Agency Sales Specialist

Position Summary:

The Agency Sales Specialist supports agency growth by building strong customer relationships, identifying insurance needs, and recommending appropriate coverage solutions. This role helps deliver a positive customer experience through proactive sales conversations, policy reviews, service support, and follow-up. The ideal candidate is motivated, organized, customer-focused, and committed to helping protect what matters most to customers.

Key Responsibilities:

• Develop and maintain relationships with new and existing customers
• Identify customer needs and recommend insurance products and coverage options
• Support agency sales goals through prospecting, cross-selling, and account rounding
• Conduct outbound calls, follow-up activities, and appointment setting
• Assist customers with policy questions, billing inquiries, and service needs
• Prepare quotes, explain coverage options, and help guide customers through purchasing decisions
• Maintain accurate customer records and activity notes in agency systems
• Follow agency procedures and compliance requirements
• Help create a welcoming, professional experience for every customer interaction
• Support marketing and community outreach efforts as needed

Qualifications:

• Previous sales, customer service, or insurance experience preferred
• Strong communication and relationship-building skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong attention to detail and organizational skills
• Comfortable learning and using agency technology and systems
• Property and Casualty license preferred or ability to obtain within required timeframe

Preferred Skills:

• Proven ability to meet sales or service goals
• Confidence initiating conversations and asking for the sale
• Strong problem-solving skills
• Professional, positive, and team-oriented approach

Benefits:

·      Pay $20-$30 /hour

·      Hourly Commission & Bonuses

·      Flexible Schedule

·      Paid Time off

·      On-the-job training

·      Opportunity for advancement in agency and within American Family

Work Environment:

This role works closely with agency staff and customers in a professional office setting and may support phone, digital, and in-person customer interactions.

Why Join Our Agency:

• At American Family Insurance, we help inspire, protect, and restore dreams. This role offers the opportunity to make a meaningful impact by helping customers protect their families, homes, vehicles, and businesses while contributing to agency growth and success.