What are the responsibilities and job description for the Insurance Professional position at American Family Insurance?
Company Description American Family Insurance is a nationwide insurer with over 90 years of experience providing industry-leading service, an exceptional claims process, and products designed to foster long-term customer relationships. The company is committed to treating policyholders fairly, in a helpful and caring way, and making it easy and convenient to work with its teams. Integrity and adherence to high ethical standards are central to the organization’s culture and guide decisions at every level. Management sets the tone for trust-based relationships with customers, and team members are expected to exercise sound judgment and character in daily work. This customer-first approach has shaped American Family Insurance’s reputation as a company that treats customers like family.
Role Description The Insurance Professional is a full-time hybrid role based in Littleton, CO, with flexibility for some work from home. In this position, the Insurance Professional will advise customers on insurance products, assess coverage needs, and provide clear explanations of policy options and benefits. Daily responsibilities include preparing quotes, processing applications and policy changes, handling claims-related inquiries, and coordinating with insurance brokerage partners as needed. The role involves proactive customer outreach, responding to phone and digital inquiries, and ensuring a high standard of customer service and compliance with company policies and regulatory requirements. The Insurance Professional will collaborate with team members to meet sales and service goals while maintaining accurate documentation in the company’s systems.
Qualifications
- Candidates should possess strong Insurance and Insurance Brokerage skills, including knowledge of personal and commercial lines and policy structures.
- Candidates should possess foundational Finance skills, such as understanding premiums, deductibles, risk assessment, and basic financial planning concepts.
- Candidates should possess excellent Communication skills, with the ability to explain complex information clearly and build trust with diverse customers.
- Candidates should possess proven Customer Service skills, including empathy, problem-solving, and responsiveness in a fast-paced environment.
- Relevant qualifications include prior experience in an insurance or financial services role, familiarity with CRM or agency management systems, and strong organizational skills.
- Additional beneficial qualifications include an active insurance license (or eligibility to obtain one), comfort with hybrid work arrangements, and a commitment to ethical, customer-centered decision-making.