Customer Loyalty Specialist

This is a part time position responsible for certain marketing & retention activities in our office. An example of the types of duties and qualifications for the position include:

Sales and Marketing

• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
• Understand products, procedures and best practices for promoting policy growth and retention
• Maintain information in the agency’s customer database
• Call prospects and existing clients to set appointments

Customer Relations

• Maintain high customer service standards to attract and retain customers
• Perform claim follow up calls
• Call clients to wish them a happy birthday

Agency Office Operations

• Schedule/confirm appointments for agent
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of products and services and support efforts to increase agent business

Qualified candidates will possess:

• Outstanding customer service skills
• Organization, prioritization, and multi-tasking skills
• Demonstrated oral and written communication skills
• PC skills; experience with Windows-based computer applications a plus
• Ability/desire to work in small business environment
• Ability to learn American Family products, services, and computer systems
• Minimum of a High School diploma or equivalent
• Prior insurance experience is not required

Prior insurance experience is not required. Hours for this position will consist of approximately 8-10 hours a week. There is advancement opportunity for the right candidate. Thank you.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

Salary : $16 - $18