What are the responsibilities and job description for the Personal Lines Account Manager position at American Family Insurance - Nathan Eddy Agency?
Join Our Award-Winning Insurance Agency!
Are you ready to take your customer relationship and leadership skills to the next level? Our top-tier, award-winning insurance agency is seeking a licensed Property & Casualty Specialist to be an essential part of our dynamic and successful team.
Why Us?
- Industry-leading agency recognized for excellence in service and performance.
- A supportive team culture that celebrates success and encourages growth.
- Ongoing training and professional development to keep you ahead in the insurance industry.
What You’ll Do:
- Provide exceptional customer service through inbound and outbound calls.
- Cross-sell additional insurance products to enhance client coverage.
- Manage efficient computer-based updates to existing policies with accuracy.
- Resolve billing issues quickly and effectively to ensure client satisfaction.
- Build strong customer relationships through outstanding communication.
What We’re Looking For:
- Must hold a valid Property & Casualty insurance license.
- Excellent communication skills—confident, clear, and personable.
- Comfortable making outbound calls while handling multiple tasks.
- Ability to navigate computer systems efficiently for policy updates.
Join a Winning Team!
- Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
- Utilize Salesforce to track client interactions, manage accounts, and analyze sales data for informed decision-making.
- Communicate effectively with clients regarding product offerings, market trends, and potential solutions.
- Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction.
- Collaborate with internal teams to align product development with client feedback and market demands.
- Lead initiatives to enhance customer engagement and retention through strategic account management.
- Analyze market trends to identify new business opportunities and develop strategies for growth.
Skills
- Proficiency in Word, Outlook and Salesforce for account management and sales tracking.
- Strong analytical skills to assess data and market trends effectively.
- Excellent communication skills, both verbal and written, to convey information clearly to clients.
- Experience in account management with a focus on building long-term client relationships.
- Leadership qualities that inspire teamwork and drive results within the agency.
- Familiarity with technology sales is highly desirable.
Join us as a Client Specialist where your expertise will contribute significantly to our success while fostering meaningful relationships with our clients.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Work Location: In person
Salary : $18 - $25