What are the responsibilities and job description for the Pool Monitor position at American Family Fitness?
Objective: Providing a safe, clean Aquatic area for our members.
Reports to: Aquatic Manager (AM)
Criteria:
Life Guard Certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/text) skills
As an AFF team member, responsibilities include, but are not limited to:
- To Get & Keep Members.
- Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 10 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
As a Pool Monitor, additional responsibilities include, but are not limited to:
- Align with company and industry Life Guard guidelines for a safe environment.
- Stay active and current with AFF-approved certifications, including CPR/AED and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the AM.
- Enforce the rules of the Aquatic area while maintaining the utmost customer service and providing a fun, pleasant experience for members.
- Test and record pool chemistry and report any problems/concerns to management.
- Provide appropriate instruction as well as a fun, safe environment for organized pool activities.
- Inform the AM of any equipment needs or malfunctions.
- Wear appropriate, safe attire.
- Perform other duties as reasonably assigned.