What are the responsibilities and job description for the NURSERY/KID ZONE position at American Family Fitness?
Objective: To provide a safe and pleasant environment for the members children.
Reports To: Kids Zone Manager
Criteria: Minimum 1 year of child care experience preferred. Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities Include But Are Not Limited To:
- Get & keep members.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
- Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Abide by the Service Standards set for your Department.
- Attend mandatory meetings.
- Arrive 5 minutes early in proper uniform.
- Read and sign the communication log.
- Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct.
- Follow sign-in and sign-out procedures for children.
- Review the activity calendar and prepare for daily activities.
- Work in and perform duties required for assigned zone.
- Supervise children with undivided attention at all times. Distractions such as eating, cell phones, reading material, etc are not permitted in the Kids Zone.
- Handle any parent concerns immediately or refer to a manager.
- Handle any emergency situations that may occur and communicate with the parents and management accordingly. Fill out accident and incident reports appropriately.
- Professionally communicate any necessary information to parents when picking up their child(ren).
- Complete opening, closing and cleaning checklists and follow procedures as outlined by management.
- Professionally answer incoming phone calls and properly record baby reservations.
- Perform other duties as reasonably assigned.