What are the responsibilities and job description for the Court Monitor position at American Family Fitness?
Objectives: Maintain control of the gym and games for ages 14 and up in accordance with club standards. Assists the league director in league by answering questions about the rules of the game. Supports the club, its programs, and the members of the club.
Reports to: Activities Coordinator/League Director
Criteria:
AEA certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/text) skills
As an AFF team member, responsibilities include, but are not limited to:
- To Get & Keep Members.
- Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 5 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Motivates the members to achieve their fitness goals by offering positive encouragements and an enjoyable, non-competitive environment.
As a Court Monitor, additional responsibilities include, but are not limited to:
- Informs the coordinator of any equipment needs or malfunctions
- Understands that the schedule is made by the league director.
- Read and sign the communication log.
- Align with company and industry guidelines in order to provide appropriate instruction according to the level and type of class and/ or activity.
- Provide a fun, energetic and safe environment for participants.
- Actively promote and seek new participants for all leagues as well as renewing current participants.
- Perform other duties as reasonably assigned.