What are the responsibilities and job description for the Application Analyst I position at American Family Care?
Job Description: Application Analyst I
| Department: | Application Analyst I | Supervises: | N/A| Sub-Department: | | FLSA Status: | Non-Exempt
| Reports To: | IT Manager | Date Completed: | 09/24/2025
| Reports To: | IT Manager | Date Completed: | 09/24/2025
General Position Description:
- Provide ongoing support to clinical and physician staff regarding installed electronic systems.
Core Responsibilities:
- Support and maintain system applications utilizing required tools and technologies
- Remotely assist all healthcare practitioners via a virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to.
- Add all physician identification information, patient management system, and any related systems
- Operate closely with clinical staff to ensure proper procedure is followed and any issues are resolved.
- Create new users within Active Directory, Experity, and OnePacs when necessary.
- Contact any vendors to resolve any ongoing system issues.
- Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners.
- Assist with maintaining application support and training when requested.
- Able to provide training to front-end staff and know the INs and OUTs of the software.
- Create and monitor support tickets with EHR vendors and work to resolve problems quickly and accurately.
- Assist with the development, testing, maintenance, and education for system applications.
- Communicate changes/new initiatives and critical issues to end-users.
- Assume special projects as directed and document them appropriately.
- Provide backup for other system applications as needed.
- Maintain good attendance, adhere to the required work schedule, and be flexible to work schedule changes needed to meet call/department coverage demands, as well as after-hours support.
Other Duties and Responsibilities:
- Regular attendance to ensure efficient operations.
- Other duties and responsibilities as assigned.
Qualifications:
- In-depth knowledge of Electronic Medical Records (EMR) systems.
- Self-directed, achievement-oriented professional with experience training staff in computer systems and EHR software applications, including functionality and workflow.
- Skilled in delivering excellent customer service and collaborating effectively with staff at all levels.
- Strong ability to work independently or as part of a team.
- Demonstrates exceptional attention to detail, written and verbal communication skills, and a positive, customer-focused attitude.
- Proficient in medical records and patient management systems.
- Associate's degree or equivalent in Information Technology or related field.
- Knowledge of Windows applications, proficiency with Word Processing, databases, and spreadsheet applications. Knowledge of a physician practice management system and an EMR or EHR system is required.
Working Conditions
- Office environment.
- Extended use of keyboard, mouse, and monitor.
- High attention to detail and ability to focus. Moderate noise level.
