What are the responsibilities and job description for the Medical Receptionist /Medical Assistant position at American Family Care Naperville?
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Benefits/Perks
- Great small business work environment
- Flexible scheduling
- Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
We are seeking a PERSON TO WORK AT THE Front Desk and back office with a Medical Assistant background to join our team! As a Fron Desk Receptionist / Medical Assistant, you will be preparing for each patient visit by running Realtime Eligibility, Communicate Insurance Co-payments and Deductibles, preparing charts and placing notes before their arrival, providing routine support alongside nurses and medical staff, and assisting with keeping track of tests and lab reporting to ensure everything arrives on time, and the patient is kept informed on their condition and care. You will also be helping manage the inventory of medical supplies, setting up machines and testing equipment, and cleaning instruments and rooms as needed. The ideal candidate has strong customer service skills, an interest in learning more about the working medical environment and has previous Medical Office experience.
Responsibilities
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients with initial paperwork, and obtain copies of insurance and identification cards
- Register patients, update patient records, verify insurance accurately and timely manner, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
- Prepare for the patient visit, including Checking Insurance information, pulling charts and notes, as well as setting up medical equipment
- Clean instruments and equipment after use
- Answer phones and field questions about medical issues, identifying visit needs
- Assist nurses and doctors with basic medical care and procedures
- Track lab results, call in prescriptions, and handle basic medical office duties
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain complete and accurate documentation
- Track lab results, call in prescriptions, and handle basic medical office duties
- Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
- BLS Certification or Certified Medical Assistant
- Excellent customer service skills
- Strong attention to detail