What are the responsibilities and job description for the Medical Receptionist position at American Family Care Harpers Point?
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. Come join our team today!
We offer competitive pay and exceptional benefits that include:
· Paid time off
· Flexible scheduling
· Health Insurance
· Retirement benefits
We are seeking a highly motivated Receptionist to join our team. The receptionist will be responsible for providing exceptional customer service to patients and visitors, ensuring smooth operation of the front desk, and managing patient flow. The ideal candidate will have excellent communication and interpersonal skills as well as the ability to multitask in a fast-paced environment.
Key Responsibilities
- Ensure the clinic is ready to open each day by inspecting the facility, launching all necessary computer system applications, and organizing new patient registration packets and mandatory documentation
- Greet patients and provide them with initial paperwork, while also obtaining copies of their insurance and identification cards
- Register patients, update patient records, accurately and timely verify insurance, and check patients out
- Determine, collect, and process patient payments. Resolve any billing issues or patient collection accounts
- Address any patient needs in a courteous manner, including scheduling follow-up appointments and fulfilling medical documentation requests
- Maintain cleanliness and organization of the waiting area and front desk
- Reconcile daily patient charges (cash, check, credit cards) against system reports and investigate any discrepancies
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain thorough and accurate documentation and patient confidentiality
- Perform other duties and tasks as assigned
Qualifications
· High School diploma required; associate degree preferred
· 1-2 years of experience in a medical office or urgent care setting preferred
· Proficient in basic computer skills and experience with electronic health records preferred
· Knowledge of medical terminology, insurance procedures and HIPPA regulations preferred
· Excellent customer service skills with a positive attitude and a professional demeanor
We are an equal opportunity employer and welcome all qualified candidates to apply.