Tele Strategic Expansion Manager

Job Description

The Tele Strategic Expansion Manager leverages inside sales skill to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.

Responsibilities

Planning (10 – 20% of time)

• Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting
  
  

Portfolio management (10 – 20% of time)

• Answer customer inquiries and bring in technical sales and product specialists to support technical implementation
  
  

Client solution (20 – 30% of time)

• Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
• Use consultative selling skills to build trust and develop long-term partnerships
  
  

Business development (10 – 20% of time)

• Identify key client opportunities and handle client escalations, as needed
• Uncover growth opportunities, treat identified customers and achieve growth targets
  
  

Negotiate and close (20 – 30% of time)

• Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities
• Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)
  
  

Compliance (100% of time)

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
  
  

Consultative selling

• Effectively identifies client needs to configure solutions that address client requirements and deliver value
  
  

Pipeline Management

• Ensuring appropriate follow up actions are taking place to move the sale cycle forward
  
  

Closing

• Overcomes objections and resistance to proposed solutions with key client decision makers
  
  

Influence & persuasion

• Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
  
  

Demonstrating value

• Proactively and consistently demonstrates the value of partnering with American Express
  
  

Results focus

• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
  
  

Market, industry, & product knowledge

• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
  
  

Qualifications

Attributes Preferred

• High learning agility
• Intellectually curious
• Collaborative and growth mindset
• Personal accountability
• Compliance focused
  
  

Experience

• Bachelor's degree preferred
• Sales experience, 3 – 5 years minimum required
• Experience in a cold-calling environment a plus
• Experience in a highly-regulated industry highly preferred
• B2B experience preferred
• Experience using AI tools or technologies preferred
  
  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.