What are the responsibilities and job description for the Senior Manager - Organizational Change Management position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Enterprise Data Management & Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management & Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise-wide growth and value creation, we develop solutions that enhance satisfaction, streamline operations, and maintain trust and security.
American Express continues to invest in Enterprise Data Management, and as part of this evolution, the Enterprise Data Office is seeking a Senior Manager - Organizational Change Management to lead communications and engagement strategy in support of EDO initiatives and enterprise-wide adoption.
This role will serve as the strategic and executional leader for how EDO communicates with stakeholders across the company, ensuring our messages are clear, consistent, aligned, and actionable. This individual will shape the overarching communications strategy, craft compelling content, and equip leaders and partners with the tools they need to cascade key messages and drive adoption of EDO standards, products, and initiatives.
- Develop and manage the end-to-end communications and engagement strategy for the Enterprise Data Office, ensuring clear, consistent, and actionable messaging across stakeholder groups.
- Create and maintain core EDO communication assets, including newsletters, announcements, executive talking points, leadership toolkits, FAQs, and program updates.
- Own messaging frameworks and narratives that articulate the purpose, impact, and expectations of EDO initiatives and Enterprise Data Management programs.
Act as a strategic communications advisor to leaders and SMEs, offering guidance on message positioning, channel selection, and communication best practices.
Equip leaders and stakeholder groups with materials and tools to effectively cascade messages and drive engagement across their organizations.
- Measure communication effectiveness through defined KPIs and stakeholder feedback, using insights to refine messaging and improve engagement.
Integrate communication efforts with broader organizational change management activities to enhance readiness, awareness, and adoption of EDO initiatives.
- 4 years of experience in strategic communications, organizational change management, or a related field.
- Proven experience owning communication strategy and producing high-quality content for complex, enterprise-wide initiatives.
- Strong writing, storytelling, and message development skills with the ability to simplify complex concepts.
Demonstrated experience partnering with senior leaders and influencing across a matrixed organization.
Bachelor’s degree.
- Experience creating and managing communication channels such as newsletters, intranet pages, and multi-channel campaigns.
- Excellent presentation and visual communication skills, including synthesizing complex information into compelling formats.
Background in large U.S. or global financial institutions or regulated environments is a plus.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $123,000 - $215,250
Manager, Organizational Change Management
Glen-Gery -
Wyomissing, PA, PA
Manager, Organizational Change Management
Glen-Gery -
Wyomissing, PA
Senior Organizational Change Management Lead
RecruitTalent, LLC. -
Washington, DC