What are the responsibilities and job description for the Senior Manager-Digital Product Operations position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
Role Description:
The Senior Manager, Digital Product Ops, will lead the Change Management efforts for the ongoing Lumi program to onboard enterprise data and users to the Google cloud. This role is responsible for developing and executing change management plans, engaging stakeholders, mitigating change impact, and measuring the adoption of the change while supporting colleagues and leaders throughout the migration process. The ideal candidate will serve as a strategic advisor to the leadership team and a champion for user adoption and transformation.
Primary Responsibilities:
Develop and implement a comprehensive change management plan tailored to the program objectives, timeline, and scope.
Conduct readiness and impact assessments to identify affected teams, user groups, and business processes
Identify potential risks and resistance points and develop mitigation strategies.
Map and engage key stakeholders across product and engineering teams, business units, and support teams impacted by
the migration.
Design and deliver clear, targeted communications to build awareness, address concerns, and foster buy-in for the cloud
transition.
Partner with product and tech teams to design, develop, and support training.
Develop job aids, FAQs, and support resources to facilitate adoption and minimize disruption during and after migration.
Define and track key performance indicators (KPIs) to measure user adoption, engagement, and readiness throughout the
migration lifecycle.
Gather feedback from stakeholders and end users, using insights to adjust change tactics and address challenges in real
time.
Mentor and guide change champions or super users within impacted business units to build internal change agents.
Qualifications:
Bachelor’s degree required; Master’s degree preferred.
8 years of experience in change management, organizational transformation, or related roles.
Demonstrated experience leading change for large-scale technology programs (Google Cloud migration experience
strongly preferred).
Strong communication, facilitation, problem-solving, and stakeholder management skills.
Certification in change management methodologies (e.g., Prosci, ACMP) is a plus.
Experience in the Scaled Agile Framework, an Agile mindset, and an ability to embrace new opportunities, ambiguity, and
change.
Ability to thrive in a fast-paced environment with competing priorities.
Ability to challenge the status-quo and drive innovation.
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Salary : $90,000 - $165,000