What are the responsibilities and job description for the Senior Manager - Digital Product Management (Platform Experiences) position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Our Middle Market Digital Experiences team is leading a critical transformation within Global Commercial Services (GCS) creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.
As a Senior Manager of Product Development, you will play a key role in building a best-in-class digital ecosystem that transforms how Middle Market customers engage with American Express. You’ll help design and deliver intuitive digital platform experiences that give businesses actionable spend insights, streamline program communications (alerts and notifications), and power personalized dashboards and navigation.
Your role will translate strategy into execution—simplifying complexity, driving delivery across cross-functional teams, and delivering digital capabilities that scale across products and personas. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.
Key Responsibilities:
- Lead the development of one or more digital capabilities across spend insights, program communications, role-based dashboards, and navigation experiences
- Translate strategic goals into a clear roadmap balancing near-term delivery and long-term scalability
- Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution
- Drive discovery and MVP definition, ensuring product releases deliver meaningful customer and business value
- Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
- Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
- Develop solutions that integrate seamlessly across systems, ensuring cohesive and scalable experiences
- Communicate product strategies, progress, and outcomes to senior leadership
- Foster collaboration, accountability, and a culture of innovation within and across teams
- 5 years of experience in product management, platform development, or related roles within financial services or technology
- Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
- Strong ability to collaborate across teams and drive alignment on priorities and execution
- Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
- Strong analytical skills with experience using data and research to guide decision-making
- Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
- Familiarity with agile methodologies and product development frameworks
- Bachelor's degree in business, computer science, engineering, or a related field
- Master's degree (MBA) or equivalent
- Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
- Strong understanding of customer experience, platform scalability, and digital experience feature development
- Ability to align product strategy with business goals and drive meaningful impact
- Experience presenting to senior executives and influencing cross-functional teams
Why Join us?
You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.
Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:
- Build digital experiences that empower businesses with data, insights, and control
- Lead initiatives at the center of our customer engagement strategy
- Collaborate with senior leaders on high-impact, cross-functional initiatives
- Grow your leadership career in a culture that values innovation, accountability, and results
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $123,000 - $215,250
