What are the responsibilities and job description for the Manager-Training position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Training Manager is responsible for partnering to conduct annual learning and development needs assessments and then partnering to manage and evolve the training strategy and design and deliver learning solutions. The ideal candidate is a dedicated and experienced Learning and Development professional with strong needs analysis, course design, development, and facilitation skills.
Duties include:
- Partner with leaders and subject matter experts to clearly identify learning needs
- Design, develop, and modify learning solutions based on learning needs analysis
- Facilitate in-person and virtual meetings and training sessions, as needed
- Manage content in American Express’ Learning Management System, as applicable
- Measure the impact and effectiveness of learning experiences
- Build and manage project plans
- Manage external vendors, as applicable
- Other duties, as necessary
Minimum Qualifications:
- Demonstrated 3 years of dedicated experience in the development, deployment, and facilitation of training solutions for adult learners in a corporate environment via in-person and virtual sessions, self-paced e-learning modules, job aids, and other learning media
- Highly effective team player who has demonstrated the ability to build cross-functional consensus with key stakeholders
- Outstanding written and verbal communication skills
- Creative and innovative—not afraid to challenge the status quo
- Entrepreneurial spirit; be a self-starter
- Demonstrated ability to meet deadlines and excel in a complex, fast-paced, multi-team environment with rapidly evolving business demands
- Expert in PowerPoint
- Expert in WebEx skills, including the use of Training Center
- Enthusiastic, fun, flexible, and demonstrates a willingness to learn!
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- Strong proficiency in Microsoft Word and Excel
- Skilled project manager (with proficiency in Microsoft Project preferred)
- Proficiency in Articulate 360 (expert preferred)
- Proficiency in survey creation and analyzing feedback (Qualtrics preferred)
- Website design and administration
- Proficiency in photo editing and graphic design (Photoshop preferred)
- Proficiency in Camtasia (preferred)
- Experience as a learning management system administrator
- Related college degree and/or Masters in Instructional Design (preferred)
- Background in procurement or risk management preferred
- Change management experience preferred
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $89,250 - $150,250
