What are the responsibilities and job description for the Manager - Learning & Development position at American Express?
Job Description
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Manager position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.
This training manager role requires expertise in instructional design, learning management systems, and training facilitation to create engaging, effective learning experiences that drive performance and capability across the organization. They will manage, support, and continuously improve our learning programs. The ideal candidate is not only technically proficient but also an excellent communicator—able to clearly present ideas, gather input, and influence cross-functional stakeholders to drive adoption and continuous improvement of our learning programs.
This role is critical to ensuring a seamless learning experience for colleagues at all levels and supporting the broader learning and development strategy of the organization.
Responsibilities
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Manager position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.
This training manager role requires expertise in instructional design, learning management systems, and training facilitation to create engaging, effective learning experiences that drive performance and capability across the organization. They will manage, support, and continuously improve our learning programs. The ideal candidate is not only technically proficient but also an excellent communicator—able to clearly present ideas, gather input, and influence cross-functional stakeholders to drive adoption and continuous improvement of our learning programs.
This role is critical to ensuring a seamless learning experience for colleagues at all levels and supporting the broader learning and development strategy of the organization.
Responsibilities
- Design, develop, and facilitate learning solutions that develop skills, behaviors, and knowledge for sales and account development teams.
- Conduct needs assessments, job task analysis, and performance analyses to identify learning opportunities aligned with business objectives.
- Develop innovative and scalable learning experiences using adult learning principles, storytelling, and experiential learning techniques.
- Apply instructional design methodologies (ADDIE, SAM, Agile) to create engaging, learner-centered content that blends digital, experiential, and instructor-led learning.
- Deliver live and virtual instructor-led training (ILT/VILT) sessions for new hire onboarding, leadership development, and continuing education.
- Create detailed design documents, storyboards, facilitator guides, participant materials, and assessments to ensure consistency and quality.
- Leverage authoring tools (Articulate 360, Storyline, Rise, Adobe Creative Suite) to produce high-quality, interactive eLearning and blended learning programs.
- Collaborate with subject matter experts (SMEs), business partners, and stakeholders to co-create learning content and ensure alignment with organizational goals.
- Serve as an administrator and key stakeholder for the Learning Management System (LMS), overseeing course setup, content deployment, and reporting.
- Partner with analytics teams to measure learning effectiveness, evaluate behavior change, and report business impact.
- Lead projects end-to-end, from design through delivery and evaluation, managing timelines and stakeholder communications.
- Stay informed on emerging learning technologies, instructional methodologies, and facilitation best practices.
- Support the evaluation and testing of AI-driven features for usability and learner engagement
- 3 years of experience administering an LMS (e.g., Seismic Learning, Workday Learning, Cornerstone, Docebo, Oracle, Moodle, etc.).
- Strong verbal and written communication skills with the ability to simplify complex ideas and influence without authority.
- Experience working with stakeholders across various levels of an organization, from individual contributors to executives.
- Analytical mindset with the ability to interpret data and make evidence-based decisions.
- Strong organizational and project management skills; able to manage multiple priorities with attention to detail.
- Bachelor’s degree in Education, Instructional Technology, or related field.
- Experience in a highly regulated industry.
- Experience in corporate learning or adult education environments.
- Familiarity with SCORM/xAPI content standards.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Salary : $89,250 - $150,250