What are the responsibilities and job description for the Manager - Data Analytics position at American Express?
You are a key analytics leader within the Technology Business Enablement (TBE) organization, responsible for transforming complex business challenges into actionable insights that drive product strategy and operational excellence. You will partner closely with Product, Technology, and Business leaders to identify opportunities, frame ambiguous problems, develop analytical approaches, and influence strategic decisions through data.
Success in this role requires more than technical expertise. You must be naturally curious, demonstrate strong business judgment, challenge assumptions with evidence, and communicate complex analytical findings in a way that enables confident executive decision-making.
You will leverage modern analytics, machine learning, generative AI, and business intelligence capabilities while maintaining a strong focus on delivering measurable business outcomes.
Education & Experience
- Bachelor's Degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, Business Analytics, Information Systems, or related field required.
- Master's degree preferred.
- Four or more years of experience in Data Analytics, Product Analytics, Data Science, Business Intelligence, or related analytical disciplines.
- Experience working within Agile software delivery environments.
- Demonstrated success influencing cross-functional teams through data-driven recommendations. Experience managing complex initiatives involving multiple stakeholders and competing priorities.
Required Technical Skills
- Python
- SQL
- Power BI
- Data Modeling
- APIs
- Advanced Excel
- Machine Learning
- Statistical Analysis
- Cloud Analytics Platforms (GCP/LUMI)
- AI/ML Frameworks
- Business Intelligence
- Workflow Automation Data Visualization
Preferred AI Experience
Experience with one or more of the following:
- Large Language Models (OpenAI, Claude)
- Retrieval Augmented Generation (RAG)
- LangChain
- LangGraph
- Vector Databases
- Embeddings (OpenAI, BGE, TF-IDF, GloVe)
- Agentic AI Frameworks AI Evaluation and Monitoring
Core Competencies
Analytical Excellence
- Frames ambiguous problems into structured analytical approaches.
- Develops hypotheses and validates assumptions using quantitative and qualitative evidence.
- Performs root cause analysis across complex business challenges.
- Synthesizes multiple data sources into meaningful business insights. Balances analytical rigor with practical business decision making.
Business Judgment
- Understands how analytics influences product strategy.
- Recommends priorities based on customer value, business impact, and organizational goals.
- Recognizes trade-offs and communicates risk effectively. Makes sound recommendations despite incomplete information.
Stakeholder Management
- Builds trust across cross-functional teams.
- Influences without formal authority.
- Communicates with clarity at all organizational levels. Demonstrates ownership and accountability.
Innovation & Learning
- Demonstrates curiosity and continuous learning.
- Experiments with emerging AI capabilities responsibly.
- Encourages innovation while balancing governance and risk.
- Seeks opportunities to improve processes through automation and analytics.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .