What are the responsibilities and job description for the Manager-Compliance position at American Express?
Job Description
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Engagement team supports the Compliance Risk Management internal and external exams and audits, ensures timely closure of findings, and educates partners with an examiner and regulator mindset. The Audit & Regulatory Management - Manager will play a key role in supporting the Compliance Risk Management Program (CRMP) by coordinating and managing regulatory examinations, internal audits, and other CRMP-related reviews. This role will report to a Director and will work closely with Compliance, Regulatory Exam Lifecycle Management, US Regulatory Relations, and key Subject Matter Expert (SME) stakeholders to ensure timely and accurate responses to regulatory requests, identify areas for process improvements, and enhance the organizations regulatory readiness.
Responsibilities
Key Responsibilities
QUALIFICATIONS
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Engagement team supports the Compliance Risk Management internal and external exams and audits, ensures timely closure of findings, and educates partners with an examiner and regulator mindset. The Audit & Regulatory Management - Manager will play a key role in supporting the Compliance Risk Management Program (CRMP) by coordinating and managing regulatory examinations, internal audits, and other CRMP-related reviews. This role will report to a Director and will work closely with Compliance, Regulatory Exam Lifecycle Management, US Regulatory Relations, and key Subject Matter Expert (SME) stakeholders to ensure timely and accurate responses to regulatory requests, identify areas for process improvements, and enhance the organizations regulatory readiness.
Responsibilities
Key Responsibilities
- Coordinate and track internal audits, regulatory exams, and ad hoc audit requests impacting the Compliance Risk Management program.
- Partner with stakeholders to gather, validate, and deliver responses that are accurate, consistent, and timely.
- Develop / Maintain a centralized tracking system for audit and regulatory requests, themes, and responses to promote efficiency and consistency.
- Develop / maintain centralized reporting on audit issues,
- Support monitoring and reporting on regulatory remediation activities, escalating issues and helping drive timely completion.
- Prepare dashboards, reports, and presentations summarizing audit and exam activity, remediation progress, and key insights.
- Utilize Microsoft Excel (pivot tables, lookups) and Power BI to compile and visualize data for management reporting.
- Identify and implement process improvements to enhance coordination and reporting accuracy.
- Assist with the preparation of materials for internal governance forums, regulatory meetings, and senior management updates.
- Partner cross-functionally with Compliance, Risk, Legal, and Business Unit teams to promote alignment in regulatory engagement and messaging.
QUALIFICATIONS
- 2 years of experience in audit management, compliance, regulatory relations, or risk management—preferably in a large financial institution or consulting environment.
- Bachelor’s degree in Business, Finance, Accounting, or related field.
- Working knowledge of regulatory expectations (e.g., OCC, CFPB, Federal Reserve, DFS) and internal audit processes.
- Strong Proficiency in Microsoft Excel (pivot tables, data analysis) and Power BI (dashboard creation and data visualization).
- Strong written and verbal communication skills with the ability to synthesize information clearly and concisely.
- Proven ability to manage multiple priorities and deadlines in a dynamic, cross-functional environment.
- Experience supporting regulatory exams or internal audit engagements.
- Familiarity with compliance risk management frameworks and issue management practices.
- Exposure to quality assurance, control testing, or regulatory remediation activities.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Salary : $89,250 - $150,250