What are the responsibilities and job description for the Manager – Compliance Issues Management position at American Express?
Job Description
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight, and control solutions to meet the Company’s legal, regulatory, and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first- and second-line financial crime risk management (FCRM) activities, including all lines of business in the United States and both proprietary and non-proprietary global markets.
Reporting to the Director, GFCC Issues Management; the Manager, GFCC Issues Management will conduct monitoring and effective challenge of financial crimes-related Issues, Events, and Remediations (IREs) across the GFCC program. The Manager will evaluate IREs and associated remediation activities, including the design and effectiveness of related controls, to assess whether identified risks and root causes are appropriately addressed and sustainable outcomes are achieved. The role will apply financial crimes subject matter expertise, sound risk judgment, and risk and control principles to develop clear and supportable conclusions, identify and escalate concerns, and provide insights that support disciplined issue management and risk-based reporting aligned with enterprise standards.
Responsibilities
RESPONSIBILITIES
QUALIFICATIONS
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight, and control solutions to meet the Company’s legal, regulatory, and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first- and second-line financial crime risk management (FCRM) activities, including all lines of business in the United States and both proprietary and non-proprietary global markets.
Reporting to the Director, GFCC Issues Management; the Manager, GFCC Issues Management will conduct monitoring and effective challenge of financial crimes-related Issues, Events, and Remediations (IREs) across the GFCC program. The Manager will evaluate IREs and associated remediation activities, including the design and effectiveness of related controls, to assess whether identified risks and root causes are appropriately addressed and sustainable outcomes are achieved. The role will apply financial crimes subject matter expertise, sound risk judgment, and risk and control principles to develop clear and supportable conclusions, identify and escalate concerns, and provide insights that support disciplined issue management and risk-based reporting aligned with enterprise standards.
Responsibilities
RESPONSIBILITIES
- Conduct risk-based monitoring and effective challenge of financial crimes-related IREs across the GFCC program, applying financial crimes subject matter expertise to assess progress, key developments, underlying risk, and adherence to applicable issue management requirements.
- Evaluate IREs and associated remediation activities, applying both financial crimes and risk and control expertise to assess root cause, the design and effectiveness of related controls, and whether remediation actions appropriately address the identified risk and support sustainable outcomes.
- Review and effectively challenge closure packages for Issues, Events, and Remediations, evaluating whether closure criteria have been satisfied, supporting evidence is sufficient, and enhancements appropriately mitigate the identified risk and root cause.
- Assess whether IREs are appropriately identified, documented, risk-rated, and managed; challenge remediation timelines, action plans, dependencies, and changes in risk; and identify and escalate material concerns or deficiencies as appropriate.
- Develop clear, evidence-based assessments and conclusions from monitoring and effective challenge activities, maintaining high-quality documentation and identifying themes, trends, recurring issues, and potential systemic concerns for escalation to Issues Management leadership.
- Partner with GFCC process owners, Compliance colleagues, Control Management, Audit, and other stakeholders to obtain relevant information, communicate observations and effective challenge, provide issue management guidance, and drive timely resolution of identified gaps.
- Support risk-focused management and governance reporting and contribute to the continued enhancement of GFCC Issues Management practices, methodologies, tools, and controls to improve the consistency, quality, and effectiveness of monitoring and effective challenge.
QUALIFICATIONS
- 5 years of relevant experience in financial crimes compliance, compliance, issue management, operational risk, internal audit, control management, or a related risk management function.
- Strong knowledge of financial crimes risk management, including Anti-Money Laundering (AML), Sanctions, and/or Anti-Bribery and Corruption (ABC), with the ability to apply subject matter knowledge when evaluating risks, issues, controls, and remediation activities.
- Demonstrated experience evaluating issues, remediation activities, risks, and controls, including assessing control design and effectiveness, performing root cause analysis, and applying risk-based testing or review methodologies.
- Strong analytical and critical-thinking skills, with demonstrated ability to exercise sound risk judgment, provide effective challenge, identify gaps and inconsistencies, and develop clear, evidence-based conclusions.
- Strong written and verbal communication, stakeholder management, and organizational skills, with the ability to influence effectively, manage competing priorities, and consistently deliver high-quality work.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Salary : $89,250 - $150,250