What are the responsibilities and job description for the Manager - API Product Management position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Manager, API Product Management
The Manager, API Product Management will support the continued evolution of American Express’s API strategy across Global Merchant and Network Services. APIs are foundational to how American Express enables partners, accelerates innovation, and delivers scalable customer experiences. This role plays a critical part in shaping API products that are intuitive to adopt, easy to integrate, and aligned to business outcomes.
This is a product-forward role focused on defining and delivering API capabilities as consumable products—balancing partner and developer experience, platform consistency, and enterprise priorities. The Manager will act as a connector between business stakeholders, product teams, and engineering, ensuring API capabilities are positioned as enablers of growth rather than purely technical assets.
An effective API Product Manager brings strong product instincts, working technical fluency, and a passion for building experiences that developers and partners want to use.
API Product Strategy & Lifecycle Ownership
- Own the product vision and roadmap for capabilities and processes that enhance the end-to-end API lifecycle, including governance, product development, and developer experience.
- Define and prioritize lifecycle capabilities that improve how API products are designed, built, documented, versioned, onboarded, supported, and retired.
- Translate business objectives and partner needs into clear product requirements that shape lifecycle standards and enable consistent, high-quality API delivery across teams.
· Experience owning a product roadmap and backlog for platform or lifecycle capabilities, ideally related to APIs, developer platforms, or technical products.
Partner & Developer Experience
- Advocate for a cohesive and intuitive API lifecycle experience for internal and external consumers, including onboarding, documentation, change management, and support processes.
- Identify friction points across the API lifecycle and partner with stakeholders to improve discoverability, usability, and time-to-value for partners.
- Ensure API capabilities and processes are designed with adoption, reliability, and clarity as core product outcomes.
Collaboration with Engineering & Product Teams
- Partner closely with engineering and platform teams to guide the implementation of lifecycle capabilities, tooling, and standards.
- Participate in technical discussions to understand lifecycle trade-offs (e.g., governance vs. speed, consistency vs. flexibility) while keeping decisions grounded in product outcomes.
- Familiarity with emerging AI and agent-based patterns and their implications for API design, lifecycle management, and developer experience.
- Provide clear product requirements and acceptance criteria for lifecycle initiatives, ensuring alignment with delivery timelines and business priorities.
Governance & Platform Alignment
- Help define and evolve API governance models, standards, and best practices that support scalable, secure, and consistent API delivery.
- Collaborate with architecture, security, and platform partners to ensure lifecycle capabilities align with enterprise policies while remaining practical for delivery teams.
- Contribute to governance processes that balance innovation, developer autonomy, and long-term platform sustainability.
Business Alignment & Measurement
- Serve as a bridge between technical execution and business strategy, ensuring API lifecycle capabilities are positioned as enablers of growth and partner success.
- Define and track KPIs related to API adoption, developer satisfaction, lifecycle efficiency, and overall platform health.
- Communicate the value and impact of lifecycle investments to stakeholders across product, technology, and business teams.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $103,750 - $174,750