What are the responsibilities and job description for the Director-Program Management position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Operational Excellence | Digital Workplace
Role Summary:
The Director, Program Management Office (PMO) will establish and lead a centralized PMO within Digital Workplace to enhance governance consistency, transparency, and cross-functional alignment across Digital Workplace’s highest-priority initiatives.
As our organization continues to evolve in scale and complexity, this role will help bring greater clarity, discipline, and predictability to how we structure and oversee enterprise-priority work. The PMO will define and maintain standardized frameworks that enable strong execution, while Engineering and domain teams retain accountability for technical delivery.
This leader will serve as a trusted partner across Engineering, Product, Operations, and Finance, fostering collaboration, improving visibility into risks and dependencies, and strengthening executive confidence through consistent reporting and governance practices.
This role reports to the Vice President, Operational Excellence.
Core Functions:
Enterprise Program Governance – Standard lifecycle, stage gates, executive oversight.
Delivery Orchestration – Clear charters, milestone tracking, dependency management.
Program Risk & Issue Management – Centralized risk visibility and proactive mitigation.
Executive Transparency – Standardized dashboards and single source of truth.
Program Financial & Capacity Oversight – Budget alignment and resource visibility.
Escalation Control – Centralized intake, triage, tracking, and reporting of escalations and data requests.
Continuous Improvement – Institutionalize best practices and lessons learned.
Qualifications:
Extensive experience in program governance and cross-functional coordination
Proven ability to design and institutionalize structured frameworks in complex environments
Strong strategic and systems-thinking capability
Exceptional stakeholder influence skills without formal authority
Excellent written and verbal executive communication skills
Strong organizational design and operational discipline
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Salary : $123,000 - $215,250