What are the responsibilities and job description for the Director-Compliance position at American Express?
Job Description
Global Financial Crimes Compliance
Customer Risk Rating, Director (Band 40): Hybrid
The Role
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption. The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary and non-proprietary global markets.
Reporting to the Vice President of Financial Crime Client Risk Management team, this Director role is responsible for executing key components of the enterprise Customer Risk Rating (CRR) framework, including customer risk assessment, reporting, and ongoing configuration updates. The Director plays a critical role in delivering transparent, data-driven insights into inherent and residual risks, strengthening the control environment, and supporting effective governance and decision-making across the enterprise. Through close partnership with stakeholders across lines of defense, technology, product, and business teams, this role enhances risk visibility and supports alignment with evolving regulatory expectations and ongoing transformation initiatives.
Responsibilities
RESPONSIBILITIES
Minimum Qualifications
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Global Financial Crimes Compliance
Customer Risk Rating, Director (Band 40): Hybrid
The Role
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption. The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary and non-proprietary global markets.
Reporting to the Vice President of Financial Crime Client Risk Management team, this Director role is responsible for executing key components of the enterprise Customer Risk Rating (CRR) framework, including customer risk assessment, reporting, and ongoing configuration updates. The Director plays a critical role in delivering transparent, data-driven insights into inherent and residual risks, strengthening the control environment, and supporting effective governance and decision-making across the enterprise. Through close partnership with stakeholders across lines of defense, technology, product, and business teams, this role enhances risk visibility and supports alignment with evolving regulatory expectations and ongoing transformation initiatives.
Responsibilities
RESPONSIBILITIES
- Oversee the end-to-end CRR program, including data collection, identifying effective risk-based customer risk scoring, and maintaining the enterprise and market customer risk assessments.
- Manage engagement with key stakeholders (e.g., MCOs, LOBCOs) to drive review, challenge, approval, and socialization of CRR outputs.
- Analyze CRR results with emerging risks and trends to identify actionable recommendations and methodology enhancements.
- Identify and implement continuous improvements to CRR processes, including enhancing data inputs, improving reporting capabilities, and strengthening governance.
- Support senior management, Board, audit, and regulatory engagements through high-quality, defensible analysis and documentation.
- Drive CRR and broader risk assessment modernization initiatives, including methodology uplift and implementation of Enterprise CRR in alignment with Operational Risk, Enterprise Risk, and Global Compliance frameworks.
- Partner with Technology and Product teams to support delivery of key initiatives (e.g., GCIP, Fusion, GNS) and other enhancements to risk assessment platforms and data infrastructure.
- Collaborate across GFCC, Operational Risk, Compliance, Audit, Technology, and business stakeholders to ensure alignment and effective execution in a global, matrixed environment.
- Provide subject matter expertise on financial crime risk assessment, reporting, and controls, strengthening governance and risk management practices.
- Lead, coach, and develop a high-performing team, fostering accountability, innovation, and continuous improvement.
Minimum Qualifications
- 6–8 years of relevant experience in financial crimes compliance, risk management, reporting, or control management within a large financial institution or related environment.
- Demonstrated experience in AML/CTF programs, or broader financial crimes risk management, including execution of enterprise risk assessments.
- Proven ability to analyze large and complex datasets and translate findings into clear, actionable insights to support senior management and governance forums.
- Experience supporting regulatory exams, audits, or internal reviews, including preparation of defensible documentation and responses.
- Experience working across global, matrixed organizations and partnering effectively with Compliance, Risk, Audit, Technology, and business stakeholders.
- Strong written and verbal communication skills, with the ability to clearly articulate complex risk and control concepts to a range of audiences.
- Bachelor’s degree required; advanced degree or relevant certifications preferred.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Salary : $123,000 - $215,250