What are the responsibilities and job description for the Director - Account Development (Virtual - NJ/NY/CT/PA/MA/MI) position at American Express?
Job Description
The Global Commercial Services – Global & Large Enterprise organization (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers.
Within G&L, the U.S. Verticals team is a client management organization with commercial payments specialization by industry. The Director, U.S. Verticals, is responsible for leading a team that drives profitable revenue growth, wallet share expansion, client retention, and executive-level relationship development across a portfolio of Global & Large Enterprise clients. The role leads cross-functional strategies and execution to deliver differentiated client value while optimizing operational excellence.
Responsibilities
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The Global Commercial Services – Global & Large Enterprise organization (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers.
Within G&L, the U.S. Verticals team is a client management organization with commercial payments specialization by industry. The Director, U.S. Verticals, is responsible for leading a team that drives profitable revenue growth, wallet share expansion, client retention, and executive-level relationship development across a portfolio of Global & Large Enterprise clients. The role leads cross-functional strategies and execution to deliver differentiated client value while optimizing operational excellence.
Responsibilities
- Build, inspire, coach, and develop a high-performing team by fostering a culture of empowerment, accountability, continuous development, and leadership excellence.
- Lead and execute commercial growth strategies that increase wallet share, drive profitable revenue growth, and strengthen client retention by leveraging deep industry expertise and strategic market insights.
- Build and strengthen trusted executive-level relationships with key client decision-makers, serving as a strategic advisor to identify opportunities that deepen client engagement and accelerate business growth.
- Lead the resolution of complex client challenges by developing strategic, client-centric solutions, influencing cross-functional stakeholders, and removing barriers to deliver exceptional client outcomes and operational excellence.
- Establish clear portfolio objectives, performance metrics, and pipeline governance to prioritize opportunities, optimize resource allocation, improve forecast accuracy, and deliver sustainable commercial growth, client satisfaction, and business results.
- Lead complex contract negotiations and enterprise-wide commercial discussions, balancing client needs with business objectives to achieve mutually beneficial outcomes.
- Promote a strong governance and control environment by ensuring business activities are executed in accordance with company policies, regulatory requirements, and risk management standards while maintaining a steadfast commitment to doing the right thing for clients and the business.
- Healthcare or other complex enterprise industry experience preferred, including success operating within highly regulated environments.
- Demonstrated experience leading enterprise client management, sales, or business development teams with accountability for commercial growth and client outcomes.
- Experience in commercial payments, including Corporate Card, Travel & Expense (T&E), and B2B payment solutions, with a strong understanding of enterprise payment ecosystems, client needs, and industry trends.
- Candidate must be able to work in a virtual setting and reside in the posted territory (NY/NJ/CT/PA/MA/MI).
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Salary : $123,000 - $215,250