What are the responsibilities and job description for the Analyst, Merchant Onboarding position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The mission of the Global Strategy Operations & Performance (GSOP) group within GMNS is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business.
The Global Merchant Operations Team in GSOP is looking for an Analyst, Merchant Onboarding, focused on strengthening the control environment and data integrity across the global merchant onboarding program. This role will support the oversight, monitoring, and validation of merchant onboarding control requirements, including through Key Risk Indicator (KRI) performance tracking and execution. This role will also lead project-based workstreams that leverage data analysis to identify trends, surface control gaps, and address emerging risk themes in order to strengthen and operationalize a compliant onboarding framework.
Specific responsibilities will include:
· Monitor KRI control performance and identify emerging risks, control gaps, or operational breakdowns; partner with stakeholders to drive remediation
· Support implementation of merchant onboarding data requirement KRIs, to address regulatory and enterprise policy standards, and business requirements
· Maintain and update onboarding controls dashboards, scorecards, and supporting documentation
· Support ongoing enhancement of data validation processes and automation opportunities to improve efficiency and reduce risk exposure
Minimum Qualifications
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and assess control effectiveness and risk scenarios
- Strong knowledge of MS Office tools such as Excel, PowerPoint etc
- Excellent qualitative analytical skills, with strong attention to detail
- Strong communication and interpersonal skills
- Experience supporting project or initiative-based workstreams, including tracking milestones, coordinating stakeholders, and contributing to implementation of process or control enhancements, is a plus.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Salary : $65,500 - $102,500