Account Development Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business.

We are seeking an upbeat, self-motivated colleagues to join our dynamic Early Tenure team as an Account Development Consultant (ADC). The Early Tenure Team is responsible for the on-boarding and early tenure treatment of our newly acquired commercial clients. The ADC’s role is focused on delivering an exceptional first experience with new cardmembers to fully integrate them into American Express. This includes engaging, educating, and growing new commercial card clients through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to be a part of a strong, dynamic team that is responsible for the most critical moments of a client’s tenure and sets the trajectory for their relationship ahead with American Express.

Key Responsibilities:

• Outbound telephone-based consultation and account development.
• Understand client needs, provide appropriate solutions and resolve/redirect client concerns.
• Use consultative selling & negotiation skills to achieve growth in charge volume.
• Quickly earn client trust to recommend payment efficiencies, while demonstrating value.
• Develop cross-functional partnerships to optimize Blue Box values.
• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
• Be a champion of and for Compliance within US SME AD and GCS.
• After training, colleagues will have flexibility to work in the Hybrid model (3 days onsite).

Minimum Qualifications

• Prior consultative sales or account development experience, preferably in an outbound call environment.
• Effective account development with proven experience in building and managing an effective "pipeline" of growth opportunities.
• Must possess the ability to build and leverage relationships with internal colleagues and support personnel.

• Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility, resourcefulness, personal accountability, and resiliency.
  

• Financial and business acumen.
• Must have proven organizational, self-motivation, and excellent time management skills, with a strong attention to detail, and the ability to meet critical deliverables and deadlines.
• Convey a focused work ethic & possess an enthusiastic “can do” attitude.

Preferred Qualifications

• Business Program Knowledge preferred.
  

• Familiarity and interest in applying emerging AI and Gen AI capabilities.
• Experience with SalesForce.com and intranet-based applications/platforms a plus.

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions