Operations Lead

Onsite: Knoxville, TN

Monday - Friday 08:00 to 16:30 EST

ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

SUMMARY: The Operations Lead is responsible for overseeing day-to-day front-line functions—including customer service, dispatch, transportation, and warehouse operations—to ensure all shipments are processed, recovered, and dispatched on time. This role plays a key part in meeting critical client deadlines and supporting 24/7 operational needs.

REPORTS TO: Operations Manager

Responsibilities

• Support the development and tracking of KPIs; analyze and help resolve recurring operational issues Monitor daily shipments to ensure timely pickup and delivery within required service windows
• Coordinate with customers to meet collection needs and provide proactive status updates for full visibility
• Collaborate with internal teams, external service providers, and independent contractors to ensure seamless logistics and turnaround times
• Maintain accurate turnover information to support 24/7 coverage requirements
• Receive, inspect, and stock incoming shipments; verify contents against inbound alerts
• Perform general property upkeep, including cleaning shared spaces, emptying trash, and replenishing supplies
  
  

Skills

• Strong communication skills with the ability to influence and collaborate
• Effective problem-solving and decision-making skills
• Highly organized and able to manage multiple priorities
• Self-starter with the ability to work independently
  
  

Qualifications

• High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred
• Experience in customer service and/or dispatch operations
• Prior transportation or logistics experience required
• Ability to lift up to 30 lbs
• Forklift and pallet jack experience preferred
• Experience in same-day delivery is a plus
• Flexible availability, including weekends and after-hours, to support 24/7 operations
  
  

Pay Range for the position is up to $19/hr (depending on experience). This role is eligible for our Career Progression Ladder where, you'll gain the skills and opportunities to advance— and with every step forward comes increased responsibilities, new challenges, and a higher earning potential. We also offer a comprehensive benefits package to support your well-being and growth. More detail of our benefits here: https://americanexpediting.com/careers.

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers. To learn more about the benefits we provide to support our employees, visit www.americanexpediting.com/careers .