Customer Design Manager

Job Posting End Date
05-14-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for providing leadership and direction for the Customer Design team engaged in the design of power system electrical facilities. Develop relationships and effective communication with all stakeholders, and internal and external customers.

Job Description

Customer Design Manager:

What You'll Do:

• Ensure the contribution of all employees within the Customer Design group in developing methods and approaches by maintaining close involvement with the employees and listening to their ideas, needs and recommendations.
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
• Understand and advise on the design, material and work progress of department projects to control costs within estimated budget and to ensure codes, policies, standards, internal and external design requirements and schedules are met.
• Develop employee skills/knowledge by providing training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities.
• Administer and enforce the company's approved personnel policies and effective wage and salary administration program, including performance management and employee career development.
• Carry out the Company's program of Equal Employment Opportunity, including its affirmative action obligations, within the assigned area of responsibility.
• Accomplish results by managing staff, including communicating job expectations, assigning responsibilities, establishing accountabilities, setting performance objectives (goals), establishing priorities, providing feedback, and ensuring that staff has required resources to accomplish work.

What We're Looking For:

Education:

• Bachelor's degree in electrical, mechanical, civil or industrial engineering
• or associate's degree in electrical, mechanical, civil, or industrial engineering and 2 years of experience.

Experience:

• Minimum of 6 years' utility experience or other relevant experience in engineering, construction, construction management or engineering supervision.

Licenses/Certifications:

• Registered Professional Engineering License (PE) is a plus

Other Requirements:

• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
• Actively fill assigned role in the Incident Command System as necessary including being available outside normal work hours.
• Demonstrate effective interpersonal and communication skills when interacting with team members and clients.
• Sit or stand at computer station or desk.
• Drive to work locations or alternate office locations.

Work Location:

• Primary work location can be out of any of the AEPOH South Region Service Centers (Lancaster, Athens, Chillicothe, Hillsboro, Seaman, Lucasville, Wellston, Pomeroy, Marietta, or South Point)

What You'll Get:

Customer Design Manager: $116,255 - $151,132

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#AEPOH

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.