Ice Rink Attendant I

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.

Key Objective(s):The main purpose of the Ice Rink Attendant I is:

• Responsible for providing our guests a fun and enjoyable skating experience while ensuring their continual safety and security on the attraction.

Primary Responsibilities:

• Greeting our guests within a professional, welcoming, and friendly manner
• Providing our guests with detailed instructions on the safe use of the Ice Rink
• Ensuring Rink and surrounding area, floors, and high touch surfaces are cleaned and sanitized
• Assist in rink conversions, retrieving, installing, and tearing down the special decking, flooring, staging, and carpeting used for special events
• Act as a guest experience representative during specialty events
• Ensuring proper skate and helmet rentals are distributed, sanitized, processed, and collected at the end of use
• Communicating all policies and procedures to patrons, both on and off the ice
• Processing all admission transactions accurately by cash, credit card or automatic debit
• Dealing calmly and efficiently with stressful situations relating to guests
• Utilizing strong customer service skills while adhering to all specified safety regulations at all time
• Complete all assigned tasks within the guidelines and deadlines set forth by Rink Leadership
• Other responsibilities as required

Desired Qualifications:

• Proficiency in ice skating preferred
• Professional, warm, and welcoming demeanor
• Experience working in an Ice Arena or related recreation facility an asset
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
• Willingness to learn through on the job training as well as formal orientations
• Ability to memorize, recollect, retrieve, and recite relevant information
• Reliable, punctual, and regular in attendance with good communication skills
• Previous customer service skills and the ability to foster positive interactions with the public at all times complemented by strong conflict resolution skills and the ability to stay calm in stressful situations
• This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, overnight and weekends

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law