What are the responsibilities and job description for the Entertainment Supervisor ( Part Time ) position at American Dream?
ABOUT AMERICAN DREAM
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet in East Rutherford, New Jersey, just minutes away from New York City. American Dream is home to leading attractions that includes DreamWorks Water Park, Nickelodeon Universe, Big SNOW, Angry Birds Golf, The Rink, Blacklight Mini Golf, and a curated collection of premier dining and retail stores, including flagship locations for H&M, Uniqlo and PRIMARK as well as Lululemon, Sephora, Aritzia, Zara and IT’SUGAR, the world’s first “candy department store.” For more information on American Dream, visit www.americandream.com or follow us on Instagram @americandream.
ABOUT THE ROLE
The main purpose of the Entertainment Supervisor is:
- To create an innovative and fun family entertainment utilizing specialized skills and abilities. Guide the department to and provide outstanding internal and external guest service at all times. Ensure a positive guest experience.
WHAT YOU CAN EXPECT
- Oversee and supervise duties and responsibilities of the entertainment staff
- Supervise and direct character and dance performances
- Ensure all performances are of the highest standards and appropriate for family audiences
- Supervise and deliver consistent training and development of character performers, building skill sets and abilities
- Address team members’ and guest concerns and inquiries
- Entertain NU guests in a professional manner and train entertainment staff to do the same
- Administer performance evaluations on specific job duties and disciplinary documents
- Ensure safety of the costumed characters
- Ensure that staff members adhere to the daily break schedules and rotation of characters in and out of costume as directed
- Foster a positive working environment for Entertainment Staff
- Ensure that staffing requirements are met
- Audition, hire and train performers
- Hire and train Entertainment Team Leads
- Coordinate staffing for special events and requests
- Supervise character performances at off-site promotional events, controlling crowds and interacting with guests in a support role
- Communicate with outside groups scheduling community relations events and appearances
- Plan and coordinate Entertainment needs for onsite and offsite events
- Ensure payroll is correct for character performers
- Abide by and enforce licensing agreements and regulations among Entertainment staff
- Track attendance of character performers
- Supervise the maintenance and cleaning of costumes
- Special events as assigned
WHO YOU ARE
- Education: College degree preferred in creative field
- Attaining 1-3 years experience in related theatrical venues including a management role
- Ability to teach performance skills including workshops, dance and routines
- Public speaking experience helpful
- Ability to positively direct and motivate employees
- Ability to trouble shoot in a constantly changing environment/flexible with last minute changes
- Ability to multi-task in a fast-paced, sometimes stressful environment
- Familiarity with Microsoft Outlook, Word and Excel programs
PHYSICAL REQUIREMENTS
- Stand/move about – frequently, 90%
- Kneel/crouch – periodically, 25%
- Reach at or above shoulder level – periodically, 20%
- Reach at or below shoulder level – periodically, 20%
- Handle/lift large items such as boxes or packages – periodically, 20%
- Bend/stoop/squat – frequently, 50%
- Repetitive motion – occasionally, 30%
American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.
