Administrative Advisor – Local Order

Company Description

American Dream Home Goods Inc. has over 30 years of experience in the retail industry. Headquartered in Clifton, NJ, we are a business-to-business company with a focus on customer-centricity. Our product line includes over thousand items across various categories such as Kitchen, Bath, Storage, Hardware, Furniture, Home Décor, Cleaning & Laundry, and Outdoor. We excel in international trading and supply chain management, ensuring the best value through the combination of low prices and high quality. Our customer base includes department stores, variety stores, retail shops, and general merchandise stores.

Role Description

This is a full-time on-site role for an Administrative Advisor – Local Order & Customer Service, located in Clifton, NJ. The Administrative Advisor will be responsible for handling local orders, coordinating with customers, and performing administrative tasks. Daily tasks include managing communications, providing customer service, assisting with administrative duties, collaborating closely with warehouse staff and other office team members, and supporting finance-related activities. The role also involves leveraging analytical skills to ensure efficient order fulfillment and timely customer service.

Key Responsibilities:

• Answer phone calls and provide excellent customer service regarding orders, pickups, and deliveries.
• Transfer and enter orders accurately into the system.
• Track local orders and ensure timely processing.
• Collaborate with warehouse staff to confirm order readiness and inventory availability.
• Work closely with other office team members to coordinate schedules and ensure smooth operations.
• Ensure local deliveries, other assigned tasks, and responsibilities from management are completed on time.
• Communicate with customers and internal teams to confirm pickup and delivery times.
• Monitor and follow up on pending orders to meet deadlines.
• Maintain accurate records of orders, deliveries, and customer interactions.
• Other assignments from management

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in administrative support, customer service, or order coordination.
• Strong organizational skills and time management abilities.
• Proficiency in Microsoft Office; experience with QuickBooks (QB) is a plus.
• Excellent English speaking and writing skills; Spanish is a plus.
• Ability to collaborate effectively with warehouse staff and other office colleagues.
• Ability to adapt to changing priorities and work collaborate

Preferred Skills:

• Experience with warehouse operations or local delivery coordination.
• Knowledge of inventory or order management software.