What are the responsibilities and job description for the Administrative Advisor for Local Order Service position at American Dream Home Goods Inc.?
Company Description
American Dream Home Goods Inc., with over 30 years of experience in the retail industry, is headquartered in Clifton, NJ, USA. As a business-to-business company, we are dedicated to providing customer-centric solutions through a diverse product line of over 1,000 items, including kitchenware, furniture, home décor, and much more. We excel in international trading, supply chain management, and global relationships to ensure high-quality, cost-effective products for our clients. Our customers include department stores, variety stores, and general merchandise retailers. We pride ourselves on offering reliable fulfillment options, including in-house delivery networks, alongside dedicated customer service. Learn more at www.adhousehold.com.
Key Responsibilities:
- Answer phone calls and provide excellent customer service regarding orders, pickups, and deliveries.
- Transfer and enter orders accurately into the system.
- Track local orders and ensure timely processing.
- Collaborate with warehouse staff to confirm order readiness and inventory availability.
- Work closely with other office team members to coordinate schedules and ensure smooth operations.
- Ensure local deliveries, other assigned tasks, and responsibilities from management are completed on time.
- Communicate with customers and internal teams to confirm pickup and delivery times.
- Monitor and follow up on pending orders to meet deadlines.
- Maintain accurate records of orders, deliveries, and customer interactions.
- Other assignments from management
Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Proven experience in administrative support, customer service, or order coordination.
- Strong organizational skills and time management abilities.
- Proficiency in Microsoft Office; experience with QuickBooks (QB) is a plus.
- Excellent English speaking and writing skills; Spanish is a plus.
- Ability to collaborate effectively with warehouse staff and other office colleagues.
- Ability to adapt to changing priorities and work collaborate
Preferred Skills:
- Experience with warehouse operations or local delivery coordination.
- Knowledge of inventory or order management software.