What are the responsibilities and job description for the Account Manager position at American Diamond Logistics?
Position: Account Manager
About ADL
American Diamond Logistics is a fully licensed domestic and international 3PL specializing in FTL, LTL, flatbed, refrigerated, intermodal, and air/ocean freight. The company has experienced consistent growth and is building the infrastructure and team required to support continued expansion.
ADL operates with a straightforward philosophy: treat people well and execute at a high level on every shipment.
Position Overview
The Account Manager partners with an assigned Sales Representative to manage and grow an established portfolio of shipper accounts. This role serves as the primary link between the customer and internal operations, ensuring service consistency while identifying opportunities to expand and strengthen each relationship.
This is a hybrid role by design. Account Managers are expected to operate confidently in customer-facing environments while maintaining a strong command of execution. While dedicated operational support exists, this position requires the ability to step in, take ownership, and perform at a high level when the situation demands it.
Key Responsibilities
- Partner with Sales to manage and grow a portfolio of key accounts
- Develop and maintain relationships across multiple levels within customer organizations
- Lead QBRs and business reviews using internal data and market insights to identify trends and opportunities
- Manage the full bid lifecycle in coordination with the pricing team, including RFPs, rate negotiations, and contract implementation
- Work with operations to establish and maintain SOPs and customer-specific KPIs
- Maintain a working knowledge of account-level execution and step into load coverage when required
- Serve as the primary point of contact for assigned customers, maintaining a high standard of communication and service
Qualifications
- 5 years of experience in an Account Management role, specifically in the 3PL space.
- Demonstrated ability to operate effectively in both customer-facing and operational roles
- Strong analytical skills with the ability to interpret data and communicate insights clearly
- Professional written and verbal communication skills
- Strong organizational skills with the ability to manage competing priorities
- Proficiency in Microsoft Office, particularly Excel
- Bachelor’s degree preferred
Compensation
Competitive base salary. Details will be discussed during the interview process.