What are the responsibilities and job description for the Patient Care Advocate - Kreative Dental Care position at American Dental Companies?
Patient Care Advocate
Kreative Dental Care
About Us
At Kreative Dental Care, we deliver a high-quality, patient-centered dental experience while driving strong practice performance. Our team is committed to creating a supportive, professional environment where patients feel confident in their care-and our team members are empowered to succeed.
We believe in:
- Exceptional, consistent patient experiences
- Accountability through performance metrics
- A team-driven approach to patient care and business success
Position Overview
We are seeking a Patient Care Advocate who will take ownership of the patient journey while driving treatment acceptance and schedule performance.
This is not a traditional front desk role-this position plays a key role in both patient satisfaction and the financial success of the practice. You will help patients understand their treatment, coordinate care, and ensure an optimized, productive schedule.
Key Responsibilities
Patient Experience
- Serve as the primary point of contact for patients
- Deliver a welcoming, professional, and efficient front office experience
- Build trust and long-term patient relationships
Treatment Planning & Case Acceptance
- Present treatment plans clearly and confidently
- Educate patients on recommended care and its value
- Discuss financial options and assist with payment arrangements
- Guide patients toward timely acceptance of treatment
Scheduling & Production Management
- Manage and optimize the daily schedule
- Maintain a 95% schedule fill rate
- Strategically schedule procedures to meet production goals
- Reduce cancellations and open chair time
Follow-Up & Revenue Capture
- Follow up on unscheduled treatment
- Maintain and manage treatment pending reports
- Ensure all diagnosed treatment is tracked and addressed
Performance Expectations (KPIs)
- Case Acceptance Rate: 70%
- Schedule Fill Rate: 95%
- Contribution to Office Collections Goal: 98%
- Daily Production Goals Met or Exceeded
- Reduction in unscheduled treatment
Qualifications
- 2 years of dental front office or treatment coordination experience (preferred)
- Strong communication and interpersonal skills
- Confidence discussing treatment and financial arrangements
- Highly organized with strong multitasking abilities
- Experience with dental software (Denticon, Open Dental, or similar preferred)
What It's Like to Work Here
Patient-Centered Culture
We prioritize trust, communication, and personalized care in every interaction.
Performance-Driven Team
We track key metrics and expect every team member to understand and contribute to results.
Collaborative Environment
Clinical and administrative teams work together to ensure seamless operations.
Professional Standards
We maintain a polished, organized, and high-performing office environment.
Fast-Paced & Structured
This is a high-efficiency practice where organization and time management are critical.
Growth-Oriented
We invest in team members who want to grow, improve, and take on more responsibility.
What We're Looking For
- A professional who builds trust quickly with patients
- Someone who is both patient-focused and results-driven
- A team member who takes ownership of outcomes-not just tasks
- A strong communicator who can positively influence patient decisions
Compensation & Growth
- Competitive hourly pay (based on experience)
- Performance-based bonuses tied to case acceptance and schedule success
- Growth opportunities within a high-performing organization
Full-Time | Hourly (Compensation DOE)
Schedule:
- Monday – Thursday: 7:30 AM – 5:00 PM
- Friday: 7:30 AM – 1:00 PM
Benefits: Standard benefits package offered (Medical, Dental, Vision, 401K, PTO/Holidays)
Apply Today
If you're looking for a role where you can directly impact both patient care and practice success, we'd love to meet you. Join Kreative Dental Care and be part of a team that values performance, professionalism, and patient experience.