What are the responsibilities and job description for the Patient Experience & Front Office Coordinator position at American Dental Associates Ltd.?
Full-Time | Modern Healthcare Practice | Growth Opportunity
This is not a traditional front desk role.
We’re looking for a Patient Experience & Front Office Coordinator—someone polished, confident, and organized who enjoys being the connector between people, systems, and care. If you like fast-paced days, clear structure, and having real responsibility, this role is designed for you.
Dental experience is not required. We provide training. What matters is your ability to communicate clearly, stay organized, and confidently guide patients through scheduling, treatment plans, insurance, and payments.
What You’ll Be Doing
- Creating a smooth, professional experience from the first phone call to check-out
- Managing a busy phone line and scheduling appointments efficiently
- Reviewing treatment plans and helping patients understand insurance and costs
- Collecting copays and payments with confidence and professionalism
- Keeping patient information accurate across multiple systems
- Working closely with clinical and leadership teams to keep the day running smoothly
Who This Role Is Great For
- Strong communicators who are comfortable on the phone and in person
- People who enjoy computer-based, detail-oriented work
- Problem-solvers who take ownership and think ahead
- Professionals who aren’t intimidated by numbers, insurance, or money conversations
- Candidates looking for a long-term, growth-focused role
Why People Stay in This Role
- Structured training and clear expectations
- Modern systems and organized workflows
- A team environment that values accountability and professionalism
- Opportunity to grow within a multi-location healthcare organization
Benefits Include (waiting period applies)
- Paid Time Off Paid Holidays
- Health Insurance
- 401(k) with Employer Match
- Employee Discounts on Dental Services
- Bonus Opportunities
- Supportive team environment and clear path for growth
If you’re confident, organized, and ready for a role that blends people skills with real responsibility, we’d love to meet you.