What are the responsibilities and job description for the Standards & Procedures Specialist position at American Cruise Lines?
Standards & Procedures Specialist
The Specialist, Standards & Procedures supports development, maintenance, implementation, and operational alignment of fleetwide standard operating procedures, operational documentation, curriculum materials, and operational systems alignment across operational departments.
This position supports Hotel Operations, Culinary Operations, Guest Experience, Interior Operations, Marine Operations, Engineering, Fleet Operations Center (FOC), and associated operational initiatives supporting consistent fleetwide operational execution.
The role works closely with operational leadership, shipboard management, subject matter experts, Information Systems teams, and Training Center leadership to support operational standards alignment across shipboard and shoreside operations.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Primary Responsibilities:
Standards & Procedures
- Support development, revision, and maintenance of fleet standard operating procedures and operational documentation.
- Support operational publication, version control, and documentation alignment processes.
- Support operational standards alignment across departments and management systems.
- Maintain operational references, supporting documentation, and associated implementation materials.
Curriculum & Training
- Support development and maintenance of curriculum and operational training materials.
- Support alignment between operational procedures and training implementation.
- Support recurrent shipboard training associated with operational procedure updates and revisions.
- Support American Academy operational curriculum initiatives as assigned.
Systems & Operational Alignment
- Support operational alignment involving SharePoint, HelmCONNECT, Teams, Panatrack, and proprietary operational
- systems.
- Support operational implementation involving inspections, checklists, certification tracking, and operational workflows.
- Support operational documentation alignment across management systems and operational processes.
Operational Coordination
- Coordinate with operational leadership and subject matter experts regarding standards alignment and implementation support.
- Support Fleet Operations Center documentation initiatives and operational support functions.
- Support operational implementation initiatives across Hotel, Culinary, Marine, Engineering, and associated operational departments.
- Support operational audits, implementation reviews, and procedural alignment initiatives as assigned.
Qualifications:
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Bachelor’s degree preferred.
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Experience in operational standards, operational documentation, hospitality operations, Marine Operations, Engineering.
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Operations, curriculum development, training implementation, or related operational environments preferred.
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Strong organizational and written communication skills.
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Strong procedural alignment and operational coordination capabilities.
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Ability to manage multiple operational initiatives simultaneously.
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Ability to travel 5-10% with additional travel possible based upon company needs.
Why Join American Cruise Lines?
At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America’s leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.