Office Administrator - Service Department

NOW HIRING: OFFICE ADMINISTRATOR IN OUR SERVICE DEPARTMENT

Monday – Friday | Day Shift 8:00am-4:30pm | On-site in Douglassville, PA

Ready to put your administrative and customer service skills to work in a fast-paced service environment?

American Crane & Equipment Corporation (ACECO) is a full-time Office Administrator to support our Service Department. This role is ideal for someone who is highly organized, professional on the phone and in writing, and confident using Microsoft Excel to track and support daily operations.

This position plays a key role in keeping our service team organized, responsive, and customer-focused.

Job Title: Office Administrator – Service

Department: Service
Location: 1440 Ben Franklin Hwy – Douglassville, PA 19518
Schedule: Monday – Friday | Full-time hours, on-site 8:00AM-4:30PM
Employment Type: Full-time
Compensation: Competitive starting hourly rate | up to $25/hour based on experience and qualifications

Why Join American Crane? (Check us out on YouTube here)
Customer-Facing Impact – Be a key point of contact supporting service operations
Team Environment – Work alongside experienced service, operations, and administrative professionals
Skill Growth – Strengthen Excel, scheduling, and service coordination skills in a real-world environment

What You’ll Do

Administrative & Office Support

• Answer incoming phone calls, provide professional customer service, and route calls appropriately
• Manage email correspondence with clear, professional written communication
• Support scheduling activities for the Service team
• Assist with service documentation, data entry, and record maintenance
• Maintain organized electronic and paper files

Excel & Data Support

• Use Microsoft Excel to track service-related information, schedules, and data
• Update spreadsheets, logs, and basic reports accurately and consistently
• Support administrative reporting needs for the Service team

Customer & Team Support

• Serve as a professional first point of contact for customers, vendors, and internal teams
• Communicate clearly with technicians, service advisors, and management
• Support day-to-day office operations to keep service activities running smoothly

What We’re Looking For

Education

• High school diploma or GED required

Skills, Experience & Attributes

• Strong proficiency in Microsoft Excel (required)
• Experience answering phones and providing customer service in a professional office setting
• Strong written communication skills with excellent email etiquette
• Experience with scheduling, calendars, or coordination support preferred
• Highly organized, detail-oriented, and dependable
• Ability to manage multiple tasks and shifting priorities
• Professional demeanor with a customer-first mindset
• Aligned with ACECO’s values and commitment to teamwork and accountability

REQUIREMENTS

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen in accordance with company policy
• Ability to meet the posted work schedule and work required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company policies and procedures
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company values and expectations

Work Environment

• Office-based environment
• Frequent computer use, phone communication, and desk work
• Collaboration with service, operations, and administrative teams

• Competitive salary based on experience, skills, education, and market data
• Comprehensive medical, vision, dental, and life insurance available day one (no wait)
• Wellness plan
• Generous paid time off (unused PTO rolls over each year)
• 401K retirement plan
• 10 paid company holidays
• Tuition reimbursement

How to Apply:

• Submit your application online at Recruitment (adp.com)

All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

American Crane & Equipment Corporation is an Equal Opportunity Employer.

The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.

This position requires:

• Valid proof of identity and authorization to work in the U.S. (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law
• Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73)

The pay for this position is dependent on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.