What are the responsibilities and job description for the Member Support Coordinator position at American Conservation Experience?
American Conservation Experience is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners.
Job Title: Member Support Coordinator
Location: Fletcher, North Carolina (Asheville region). This is an onsite-based position with telework option available up to 3 days per week most weeks.
Department/Division: CREW, Eastern
Status: Regular Full-Time, Salaried (Exempt)
Schedule/Hours: Flexible schedule (Monday- Friday); Full-time, 40 hours/week with additional hours as needed. Some evening hours may be occasionally required.
Reports To: Associate Director of Member Resources
Travel: Some regional travel required (less than 10%)
Start Date: February 9, 2026
Position Summary:
Based in Fletcher, North Carolina (Asheville), ACE's Eastern program operates year-round with young adult volunteer AmeriCorps crews completing trail, ecological restoration, historic preservation and conservation field projects on public lands from the ancient forests of the Appalachian Mountains to the barrier islands of the Atlantic Coast and all other inspiring landscapes of the eastern region of the United States.
The Member Support Coordinator is responsible for ensuring ongoing member management and support of participating volunteers during their service with ACE. This dynamic position is mostly office-based and works closely with all staff members and volunteers (AmeriCorps and Non-AmeriCorps members) within the ACE Eastern Crew Program. The Member Support Coordinator will frequently interact with ACE's members and as such is expected to maintain a professional demeanor, positive attitude, and enjoy mentoring and supporting the development of young adults in the conservation field. A large portion of this position is computer based and requires a strong attention to detail to ensure corps members' successfully submit all required paperwork for ACE and AmeriCorps compliance. The Member Support Coordinator will need to be flexible, adaptable, and enthusiastic.
This position will work closely with the Associate Director of Member Resources as well as other coordinators on the Member Management Team and will also collaborate remotely with other ACE offices across the U.S. to ensure consistent communication and AmeriCorps policy compliance across divisions.
The Member Support Coordinator's two primary responsibility areas include:
Member Onboarding, Orientation, Support, and Management
Volunteer members participate in ACE's crew program serving for three, six or nine month terms. As a conservation professional development organization, we strive to provide excellent member support on-and-off projects to all members in the program. The Member Support Coordinator will be responsible for the following:
The majority of the volunteer members that participate in the ACE Eastern program are enrolled in ACE's AmeriCorps grant. In order for ACE to successfully support an AmeriCorps grant and to internally onboard new members into our system, there are several ongoing administrative and compliance needs required for each enrolled member. The Member Support Coordinator will be responsible for the following:
Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403b retirement plan with a 3% employer contribution.
Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. ACE observes 13 paid annual holidays (floating holiday flexibility). ACE provides 10 days (or 80 hours) of paid sick time annually.
Additional Benefits:
Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.
Trainings and Certifications - Member Support Coordinators may receive industry recognized certifications such as Mental Health First Aid, Crisis Intervention, and Wilderness First Aid and Chainsaw certifications.
To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.
If you meet at least 70 percent of the qualifications, we want to hear from you!
ACE participates in E-Verify and will provide the federal government with your Form I-9 information when you are hired to confirm that you are authorized to work in the U.S.
Employment or Service with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee, member, or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, creed, national origin, pregnancy, ancestry, citizenship status, genetic information, veteran or military status, physical or mental disability, sexual orientation, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.
Job Title: Member Support Coordinator
Location: Fletcher, North Carolina (Asheville region). This is an onsite-based position with telework option available up to 3 days per week most weeks.
Department/Division: CREW, Eastern
Status: Regular Full-Time, Salaried (Exempt)
Schedule/Hours: Flexible schedule (Monday- Friday); Full-time, 40 hours/week with additional hours as needed. Some evening hours may be occasionally required.
Reports To: Associate Director of Member Resources
Travel: Some regional travel required (less than 10%)
Start Date: February 9, 2026
Position Summary:
Based in Fletcher, North Carolina (Asheville), ACE's Eastern program operates year-round with young adult volunteer AmeriCorps crews completing trail, ecological restoration, historic preservation and conservation field projects on public lands from the ancient forests of the Appalachian Mountains to the barrier islands of the Atlantic Coast and all other inspiring landscapes of the eastern region of the United States.
The Member Support Coordinator is responsible for ensuring ongoing member management and support of participating volunteers during their service with ACE. This dynamic position is mostly office-based and works closely with all staff members and volunteers (AmeriCorps and Non-AmeriCorps members) within the ACE Eastern Crew Program. The Member Support Coordinator will frequently interact with ACE's members and as such is expected to maintain a professional demeanor, positive attitude, and enjoy mentoring and supporting the development of young adults in the conservation field. A large portion of this position is computer based and requires a strong attention to detail to ensure corps members' successfully submit all required paperwork for ACE and AmeriCorps compliance. The Member Support Coordinator will need to be flexible, adaptable, and enthusiastic.
This position will work closely with the Associate Director of Member Resources as well as other coordinators on the Member Management Team and will also collaborate remotely with other ACE offices across the U.S. to ensure consistent communication and AmeriCorps policy compliance across divisions.
The Member Support Coordinator's two primary responsibility areas include:
- Member onboarding, orientation, support, and management
- Administrative tasks related to AmeriCorps and ACE program compliance
Member Onboarding, Orientation, Support, and Management
Volunteer members participate in ACE's crew program serving for three, six or nine month terms. As a conservation professional development organization, we strive to provide excellent member support on-and-off projects to all members in the program. The Member Support Coordinator will be responsible for the following:
- Engage, oversee, and support AmeriCorps members during their ACE conservation service.
- Develop and maintain strong communication between ACE staff and all incoming and current AmeriCorps members; serve as one of the main points of contact for members.
- Coordinate orientation agenda and duties with ACE staff and co-lead ACE/AmeriCorps orientations with Eastern Member Management Team.
- Conduct and document required Mid-Term and End-of-Term Evaluations with ACE AmeriCorps members.
- Track and record terms of service changes that occur during Members’ Terms and ensure necessary paperwork is completed and documented appropriately.
- Provide performance feedback to members.
- Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff.
- Conduct site visits at conservation project sites (sometimes up to 3 days) to work with crews in the field to build relationships and empathy for the members’ experience (~4 times per year).
- Review AmeriCorps member timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly.
- Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, training, etc.
- Help lead ACE member trainings focused on interpersonal skills and professional development, as needed.
- Assist other ACE staff to mentor and develop members into stewardship and leadership roles.
The majority of the volunteer members that participate in the ACE Eastern program are enrolled in ACE's AmeriCorps grant. In order for ACE to successfully support an AmeriCorps grant and to internally onboard new members into our system, there are several ongoing administrative and compliance needs required for each enrolled member. The Member Support Coordinator will be responsible for the following:
- Data entry; Manage and update all member information in ACE’s internal database and spreadsheets for clear tracking of ACE Conservation Corps members across all divisions.
- Digital filing and administrative assistance.
- Assist Member Management team in ensuring on-boarding process runs smoothly for all new arrival groups; organize orientation materials and new member documentation; initiate Criminal History and Motor Vehicle Record checks for incoming members; follow up on on-boarding items to make sure they’re completed on time; coordinate arrival details with incoming members.
- Support AmeriCorps members during their ACE conservation service.
- Assist Program Management Team with tracking AmeriCorps statistics as needed.
- Help lead ACE member trainings focused on interpersonal skills and professional development, as needed.
- Assist with management of ACE Eastern Division’s social media accounts to promote projects and member accomplishments and increase recruitment efforts.
- Other duties as assigned.
- Conduct AmeriCorps member interviews utilizing the standard recruitment protocol and screen candidates from all backgrounds, as needed to assist the Outreach Coordinator.
- Respond to emergencies and organize medical care for sick or injured Members (including after hours).
- Assist Associate Director with identifying places for program improvement.
- Attend local university career fairs.
- Participate in local outreach tabling and recruitment events
- Field site visits
- Bachelor's degree and one year of related professional experience or an equivalent combination of education and/or experience.
- 1-2 years of previous experience with volunteer, outreach or AmeriCorps member management and support, preferably in a Conservation Corps.
- Previous experience working in a team setting supporting/developing young adults as well as experience in nonprofit, conservation, and/or natural resource management fields preferred.
- An established passion in supporting and developing the next generation of environmental stewards.
- Proven ability to work independently and be a positive, contributing member of a group.
- Willingness to travel locally, work (very) occasional weekends and attend community events.
- Knowledge and experience with HR administration; onboarding, I-9 verifications, conducting background checks, preferred.
- Strong skills in leadership, interpersonal communication, organization, management, conflict resolution and motivating others.
- Outstanding organizational, data, and time management skills with the ability to maintain and effectively support a complex array of projects. Attention to detail.
- Computer skills including intermediate knowledge of Excel and Google Suites, Applicant Tracking Software (ATS), HRIS, iOS, and webinar platforms. Paycor HRIS preferred.
- Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
- Must have a strong comfort level speaking on the phone and basic comfort level with public speaking. Professional email etiquette.
- Familiarity with basic office practices, file management, records maintenance.
- Must maintain a positive, constructive, and flexible work environment conducive to team dynamics.
- Commitment to ACE's mission of public service through youth development & volunteerism.
- Ability to receive and provide constructive feedback.
- Ability to prepare and maintain records and reports.
- Ability to understand and carry out oral and written instructions.
- Ability to understand and follow ACE systems and processes.
- Ability to perform the essential duties of the position with or without reasonable accommodations.
- Must be authorized to work in the U.S.
- Valid driver's license and an insurable driving record
- Proficient in English
- Ability to pass a federal criminal background check
- Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.
- Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
- Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
- Weight Lifted or Force Exerted: Frequently moves up to 10 lbs., occasionally moves up to 25 lbs.
- Environmental: Moderate noise such as in a business office with equipment and light traffic.
- Travel: This position requires local, domestic travel.
Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403b retirement plan with a 3% employer contribution.
Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. ACE observes 13 paid annual holidays (floating holiday flexibility). ACE provides 10 days (or 80 hours) of paid sick time annually.
Additional Benefits:
Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.
Trainings and Certifications - Member Support Coordinators may receive industry recognized certifications such as Mental Health First Aid, Crisis Intervention, and Wilderness First Aid and Chainsaw certifications.
To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.
If you meet at least 70 percent of the qualifications, we want to hear from you!
ACE participates in E-Verify and will provide the federal government with your Form I-9 information when you are hired to confirm that you are authorized to work in the U.S.
Employment or Service with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee, member, or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, creed, national origin, pregnancy, ancestry, citizenship status, genetic information, veteran or military status, physical or mental disability, sexual orientation, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.
Salary : $48,000 - $50,000