What are the responsibilities and job description for the Account Resolution First Party - This is a remote WNY and TX position at American Coadius?
This is a remote role for Western New York and San Antonio TX locations!!!
Welcome to ACI, Your Employer of Choice Since 1989!
American Coradius International LLC (ACI) is a long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.
The ideal candidate for this exciting Remote 95%, 5% in office (You must have reliable transportation for travel to the office for training, meetings, department needs and IT equipment assistance, as required by the role.) will demonstrate excellent communication and critical thinking skills. The Account Resolution Specialist should be disciplined/strongly motivated to take great care of the customers and resolve their needs.
RESPONISBILITIES:
The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account.
ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws.
We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients’ accounts with respect and professionalism due to the difficulty associated with the account is critical.
Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.
All Employees MUST work on camera in this remote environment!
What Can We Offer You?
- Competitive wage with a monthly bonus potential
- Paid training and equipment provided.
- Growth opportunities, we are always looking for future leaders.
- A Work-Life balance that is the key to happy employees.
- Comprehensive benefits including Medical, Dental, Vision, Life, Accident and Disability Insurance.
- Paid vacation time and Paid sick time.
- 401K with employer match.
- Paid holidays.
PLEASE READ BEFORE APPLYING
· All Employees work a 37.5 – 40 hour work week
Schedule Requirements: 1st Party - Hours of Operation - Monday - Friday: 9am - 7pm EST/ 8am – 6pm CST
- 2 SATURDAYS PER MONTH FROM 9AM EST UNTIL 1PM EST (8am to 12pm CST)
- 2 nights per week until 7pm EST, 6PM CST (Mon-Fri)
Minimum Requirements:
- High School diploma or GED required.
- Minimum (1) one year of proven experience in customer service, Will consider previous experience from a banking, sales, call center, other customer service-related positions.
- You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role.
- Intermediate computer and keyboard skills (ability to use video conferencing technology zoom and Webex)
- Must pass client clearance requirements, up to and including, background checks and drug test.
- Ability to meet client scheduling requirements listed above.
- Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements.
- Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes. All Employees MUST work on camera in this remote environment!
- You must complete the required training, in accordance with client requirements and FDCPA laws/regulations.
Disclaimer:
The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00-$17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.
ACI is an Equal Opportunity Employer.
Salary : $17 - $18