Local Enrollment Specialist (Clinical Trial Patient Recruitment)

Overview: CSS is transforming clinical trial recruitment through a technology-enabled, performance-driven delivery model focused on measurable outcomes. Trust is at the heart of everything we do — in our people, our process, and our commitment to your success. We take the time to understand your goals and challenges, building genuine connections that turn partnerships into true collaborations. With deep expertise and a proven methodology, we deliver results with transparency, accountability, and care.

Position Summary: The Local Enrollment Specialist (LES) is responsible for facilitating the enrollment process for new members, providing guidance and support to individuals seeking to join our program. This role involves explaining the enrollment requirements, assisting with paperwork, and ensuring a smooth and efficient enrollment experience for our members. The role requires an understanding of Clinical research site dynamics, sales to carry the value proposition of CSS and to get past gatekeepers, Patient recruitment on a local level, and if possible site budget or contract experience.

Duties and Responsibilities:

• Engages with key decision-makers at the site level to increase revenue and accelerate enrollment.
• Serves as the primary patient recruitment subject matter authority for patient recruitment and retention topics in all site communications.
• Advises study coordinators and PIs on practical, compliant recruitment and retention strategies.
• Recommends and implements site-specific action plans to increase screening, consent and randomization rates.
• Deploys marketing and project management tactics across multiple actively enrolling protocols.
• Analyzes site workflows, revenues, and stakeholder feedback to improve study enrollment
• Provides regular updates on site progress, risks and performance drivers.
• Anticipates risk/benefit issues, assisting with remedial action plans, and troubleshooting
• Contacts patients to facilitate visit scheduling, address participation questions and support visit adherence.
• Conduct or support chart reviews
• Train site staff on recruitment best practices
• Launch or optimize recruitment workflows
• Strengthen site engagement and accountability
• Identifies and engages local referring physicians, advocacy groups and community organizations to build referral pipelines.
• Support audit readiness, including participation in audits and internal quality reviews
• Complete all required SOP training and company-required trainings as assigned and when updated
• Maintain all required licenses and certifications and ensure they remain current and in good standing
• Occasional travel to Company meetings and conferences as needed.
• Perform other duties as assigned

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • o Accounting Software (QuickBooks);
  • Database Software (Access);
  • Development Software;
  • Internet Software;
  • Manufacturing Software;
  • Spreadsheet Software (Excel);
  • Contract Management Systems;
  • Design Software;
  • Inventory Software;
  • Order Processing Systems;
  • Project Management Software;
  • Word Processing Software (Word);
  • Electronic Mail Software (Outlook);
  • Presentation software (PowerPoint);
  • Publisher software;
  • Experience with EDC, CTMS, and/or eRegulatory systems preferred
  • Experience with EMR/EHR systems preferred
• Other skills required:
  • Fluency in Spanish is preferred.
  • Strong attention to detail and accuracy
  • Ability to manage multiple tasks and priorities
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Effective communication and interpersonal skills
  • Ability to maintain confidentiality and professionalism
  • Strong problem-solving and critical thinking skills
  • Ability to adapt to changing priorities
  • Ability to exercise sound judgment and decision-making
  • Customer service mindset with focus on patient experience
  • Ability to follow protocols, SOPs, and regulatory requirements
  • Ability to handle high-pressure or fast-paced environments
  • Sales or Site budget contract experience preferred
  • Experience with reviewing Protocols and developing recruitment screening questionnaires.

Physical Requirements and/or environmental factors:

• Continually required to stand.
• Continually required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must
  • Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include:
  • Close vision
  • Distance vision
  • Color vision
  • Peripheral vision
  • Depth perception
  • Ability to adjust focus

Equal Opportunity: CSS is committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants are treated with respect and dignity. We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.