What are the responsibilities and job description for the Operations Manager position at American Clean Air?
Job Overview
The Operations Manager will play a critical leadership role in overseeing daily operations, optimizing workflow, and driving growth across both our residential and commercial service lines at American Clean Air. This individual will help formalize systems and processes, manage field and office teams, ensure quality standards, and collaborate on strategies to expand market presence.
Key Responsibilities:
Operations Leadership
- Oversee day-to-day operations for both residential and commercial service divisions
- Schedule, coordinate, and optimize technician routes for efficiency
- Implement and refine operating procedures to improve service quality and consistency
Process Development
- Develop and document SOPs for fieldwork, customer interactions, safety protocols, and equipment use Identify operational bottlenecks and implement scalable solutions
- Track key performance metrics and continuously seek areas for improvement
Team Management
- Recruit, train, and manage field technicians and support staff
- Conduct regular performance reviews and provide coaching
- Foster a culture of accountability, professionalism, and customer service excellence
Business Growth
- Collaborate with leadership on strategic initiatives to grow residential and commercial lines
- Assist with pricing models, service packages, and proposal generation for commercial contracts
- Identify and pursue local business development opportunities and partnerships
- Customer Satisfaction & Quality Control:
- Ensure jobs are completed on time, within scope, and to the highest quality standards
- Handle escalated customer issues with professionalism and problem-solving mindset
- Monitor and improve customer feedback scores
Requirements
- Proven experience in operations management or leadership role, preferably in HVAC, restoration, or home services.
- Strong understanding of scheduling, logistics, and workflow optimization
- Experience developing and implementing SOPs and operational systems
- Strong leadership and team-building skills
- Excellent communication and organizational abilities
- Proficiency in using computers and comfortable using scheduling, CRM, and reporting tools
- Valid driver’s license and ability to travel locally as needed
Preferred
- Experience growing service-based teams or expanding into commercial contracts
- Knowledge of air duct cleaning, HVAC systems, or related trades
What We Offer
- Competitive salary performance bonuses
- Opportunity to lead and shape operations at a growing company
- Supportive team and room for career advancement
- Paid time off and company perks
Ready to grow with us?
Apply now and be part of a team that’s setting a new standard for indoor air quality services.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $75,000 - $95,000