What are the responsibilities and job description for the Project Coordinator - AFC position at AMERICAN Cast Iron Pipe Company?
The Project Coordinator serves as AMERICAN's primary point of contact for all customer service and project management-related matters, ensuring a seamless and responsive experience for our customers. This role provides immediate, direct support and decision-making for customer requests, while acting as the liaison between the customer and the Company on all order management activities. Responsibilities include handling bidder questions and quotes, responding to status inquiries, managing order changes and substitutions, and resolving complaints, claims, and back charges.
In addition, the Project Coordinator proactively anticipates customer needs and coordinates cross-functional efforts as a "virtual" team leader, working closely with Sales Engineers, Manufacturing, Shipping, Accounting, Credit, Purchasing, Take-off, and Drafting teams. The role also involves maintaining accurate and organized project documentation throughout the lifecycle of each project. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while collaborating effectively across departments.
Minimum Qualifications:
- Experience in a customer service or account resolution environment, or a related support role.
- Proficient in Windows-based business software, including spreadsheet and word processing programs.
- Strong attention to detail and organizational skills.
- Ability to manage and prioritize multiple projects simultaneously.
Preferred Qualifications:
- Completion of two or more years of college coursework.
- Technical experience or related training.
- Ability to read, comprehend, and analyze technical information, including specifications and specific customer requirements.
AMERICAN Benefits:
- 401(k) Plan
- Profit Sharing Bonus Plan
- Eagan Center for Wellness
- Medical, Dental and Supplemental Vision
- Tuition Reimbursement
- Paid Vacation and Holidays
- Employee Assistance Program
About AMERICAN:
Founded in Birmingham, Alabama in 1905, AMERICAN is a manufacturer of fire hydrants, valves, ductile iron and spiral-welded steel pipe for the waterworks industry, and high-frequency-welded steel pipe for the oil and natural gas industries. AMERICAN's diversified product line also includes fire pumps, structural casing and piling, castings for waterworks products and large machinery, and specialty rubber products. For more than a century, AMERICAN has been committed to doing things The Right Way by applying the Golden Rule in life and in business, always exceeding customer expectations, by empowering and supporting our team members, and by being a good neighbor in our communities.
EOE/VETS/DISABILITY
Salary : $64,000 - $100,000