Community Relations Director

Community Relations Director

Eternal Spring of Gilbert

Gilbert, AZ

Responsibilities:

• Cultivate positive relationships with potential residents, advisers and referral partners to create personalized experiences focused on matching needs to community benefits
• Develop and carry a successful marketing plan in order to reinforce the brands reputation, optimize revenue, census, and ROI on advertising activities
• Drive lead generation, manage and convert leads to move-in’s in a successful and effective manner
• Ensure that all leads, and marketing activities are entered and tracked in the company’s CRM to successfully manage leads and convert leads to residents
• Plan and participate in community and local events, professional groups, etc.
• Work with Executive Director for a successful resident transition by assisting with each resident move-in
• Maintain working knowledge of competitors “competitive advantage” to assist in the development of sales and marketing strategies and action plans to include completing a competitive analysis bi-annually
• Foster a culture of compassion and people-focused care
• Availability to meet with prospective residents and/or prospects during normal operating hours, evenings and weekends as needed
• Effectively administers and participates in “Manager on Duty” program

Required Qualifications:

• Must have compassion for and desire to work with the elderly
• Sales – inside and outside experience preferred
• Strong commitment to importance of proactive sales and marketing as it relates to community occupancy
• Strong customer service track record with measurable results
• Strong computer, analytical, communication and problem-solving skills
• Ability to work independently; be self-motivated and goal directed
• Must be honest, fair, dependable, respect confidentiality and rights and privacy of others
• Ability to multi-task and handle a fast-paced work environment in a friendly and professional manner
• Creates a positive environment, which encourages creative, positive problem solving and overall job satisfaction for team members
• Demonstrate exemplary attitude, work ethic, and unwavering integrity
• Contribute to an incredible customer service experience
• Ability to relate well to residents and their families
• Have a neat, professional, courteous manner and appearance
• Must be drug free and submit to drug screening upon hire and routinely
• Must be able to pass a criminal background check upon hire and as required by state regulations

What is in it for you?

• Competitive wages
• Amazing opportunities for career progression
• Medical, dental, and vision insurance for eligible team members
• Employee referral bonus
• Positive work environment
• Team member rewards and appreciation parties

ABOUT ETERNAL SPRING OF GILBERT

ETERNAL SPRING OF GILBERT, part of American Care Concepts, is committed to creating communities that provide an unparalleled level of care and service to our residents, an outstanding place to build a career for our team members and make the neighborhoods where we call home better. Our employees are at the heart of everything we accomplish as a company, and we owe a large part of any success we obtain to them.

MISSION

People matter most in life, and our purpose is to make life's journey wonderful. We are engaged in providing an inspirational place for our residents while creating a spectacular living experience that is safe, healthy, and happy - one that truly fosters purpose and dignity.

If you are interested in joining a team that is passionate about serving residents, we'd love to hear from you! Please apply online or in person to meet some of our team.

940 E WilliamsField Rd Gilbert, AZ 85295

Community Website: https://eternalspringaz.com/

American Care Concepts is an Equal Opportunity Employer

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person