Field Account Manager

American Solutions for Business (ASB) is seeking an experienced Account Manager with a strong background in the print industry to support a high-volume retail client. This position is responsible for delivering quality and efficient support to sales associates while contributing to the growth of their business through strategic marketing support, product sourcing, and execution of complex print and promotional projects.

The ideal candidate will excel in a fast-paced environment, demonstrate strong attention to detail, and provide a high level of customer service while managing multiple priorities with the top 4 customers.

Work location: Cleveland, TN

Key Responsibilities

• Provide dedicated service support to assigned sales associates and their clients, including order intake, issue resolution, and ongoing communication to ensure a high level of customer satisfaction
• Manage daily order processing, including accurate data entry of purchase and sales orders in accordance with program and client requirements
• Obtain vendor quotes and source products for new and repeat business opportunities, ensuring competitive pricing and quality outcomes
• Coordinate with vendors to place orders, confirm receipt, and ensure adherence to production schedules and delivery timelines
• Track orders from production through delivery using workflow management systems, maintaining visibility and accountability across all stages
• Review and verify order acknowledgements for accuracy, including specifications, pricing, and shipping dates
• Communicate proactively with sales associates and clients regarding order status, estimated delivery timelines (ETA), and tracking information
• Manage inventory-related processes, including documentation, product receipt coordination, and collaboration with inventory and support teams
• Monitor and manage backorders, substitutions, and cancellations, ensuring timely communication with vendors and customers
• Follow up on aged open orders and partner with vendors and internal teams to resolve delays or discrepancies
• Support financial processes, including credit memo preparation, accounts receivable follow-up, and resolution of billing discrepancies such as short pays or overpayments
• Utilize industry tools and resources to identify new product opportunities, support sourcing initiatives, and contribute to client presentations
• Assist with reporting and analysis, including sales performance vs. projections, commission summaries, inventory tracking, and daily activity updates
• Maintain strong working knowledge of ASB pricing practices and ensure accurate application across all orders
• Build and maintain strong relationships with internal teams, sales partners, vendors, and clients to support long-term growth and client retention
• Participate in account-related meetings and contribute insights to support ongoing account strategy and service improvements
• Provide support across a broad range of print and promotional product solutions

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required: High school diploma or general education degree (GED); plus, a minimum of four years’ experience or education in customer service, accounting, or inventory control and two years’ experience as an expanded services coordinator or combination of both. Preferred: Associate degree in business management, or sales and marketing preferred; as well as four or more years’ company or industry experience or an equivalent combination of the two.

Competencies

Customer/Client Focus. Communication Proficiency Flexibility

Problem Solving/Analysis. Organizational Skills Teamwork Orientation

Time Management. Technical Capacity Project Management

Computer Skills

Must possess a strong working knowledge of Microsoft Office programs, understand computer technology and terms and have experience working with internet-based programs and email.

Language Skills

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with vendors, customers, fellow employees, management and Sales Associates of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station, which requires repetitive wrist and hand movement.

Duties require sight, speech and hearing. Specific vision abilities required by his job include close vision. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military